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Background
"Being able to review the key points in the app right before an interview was a real help."
Major Commercial Bank C
Interviewer training was a specialized pre-season program for 100 assessors, but classroom-only delivery left context gaps.
Low on-site application rate of training content in actual interview settings.
Solution
Connected pre- and post-classroom learning via mobile with video and E-Book content on interview techniques and evaluation criteria.
Enabled quick review of key points on mobile right before actual interviews.
Results
Interviewers formed the habit of reviewing key points on mobile before interview day, improving on-site application rates.
Repeatable video and E-Book content extended training beyond a one-time classroom event.
Insight
For special-purpose training (interviewers, evaluators, mentors, etc.), the mobile platform serves as a bridge connecting the pre- and post-phases of in-person training. Even at a small scale of 100 people, connecting pre- and post-session learning raises training ROI, with the ultimate goal of increasing the field-application rate of what was taught.
