Get support tailored to your organization for site setup, member and content migration, and ongoing monitoring.
Common Problems
Recurring operating risks observed across 107 companies over 35 months.
After month 25, median non-mandatory-training MAU was 19% (n=60), showing why a continuing operating plan matters.
Publishing 10 or more items per month correlated with MAU of 50% or more, while fewer than 3 correlated with MAU below 20%. This does not establish causation.
"What's the training platform ROI?" All you can show is a spreadsheet of completion rates.
Content creation, member management, CS support, reporting... no time left for training strategy.
The actual schedule and support scope depend on organization size, integrations, and migration requirements.
Platform configuration, branding
Admin training, manual creation
Initial content migration
Learner guidance & app setup
First content deployment, push config
Social learning guidelines
MAU/DAU monitoring
Content creation & upload support
Gamification season operations
Monthly operations report
Quarterly business review
2–4 hours/week ongoing support
Across 107 companies, publishing 10 or more items per month correlated with MAU of 50% or more, while fewer than 3 correlated with MAU below 20%. We help define a content calendar and measurement criteria.
Descriptive statistic · not causation or a guaranteed outcomen=75 · Correlation does not establish causation
One published public-agency case distributed permissions to 71 sub-admins to reduce operating gaps by department. We help define roles and permission boundaries for the organization.
Published case · 71 sub-admins in distributed operationsThe median MAU decline after compliance training was −50 percentage points (n=6). Because the sample is small, this is a planning reference rather than a universal benchmark.
Median post-compliance decline −50%p · n=6Quarterly rule changes and events can help review participation patterns. In one published global automotive case, more than 50% of access occurred during commute hours.
Single published case · does not guarantee another organization's resultTraining managers focus on strategy while the dedicated team handles operations.
Review the content calendar, monthly MAU trend, and cohort changes together to define the next operating task.
A dedicated team supports setup through stabilization. The schedule is agreed based on organization size, migration, and integration scope.
Operations planning, member/content/learning management, CS, and reporting. Training managers focus only on strategy.
Summarize MAU, completion, and content-publishing trends in monthly operating reports and quarterly business reviews.
Operating roles and support scope can change how the same platform is managed.
| Category | Self-managed | Managed (TouchClass) |
|---|---|---|
| Onboarding | Manage scope and schedule directly | Agree a phased roadmap with a dedicated team |
| MAU Management | Monitoring tools provided | Weekly analysis + strategy execution |
| Content | Self-create & upload | Calendar design + creation support |
| Reporting | Dashboard self-service | Monthly report + quarterly review |
| CS | Admin handles directly | Dedicated CS team handles |
| Cost | Included in subscription | Separately negotiated |
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