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From launch to stable operations,
work with a dedicated manager
Get support tailored to your organization for site setup, member and content migration, and ongoing monitoring.
- →Initial site setup and migration of existing members and content
- →Monthly operating-metric reviews and content-calendar planning
- →Member, learning, support, and recurring-report operations
Common Problems
Sound familiar?
Recurring operating risks observed across 107 companies over 35 months.
MAU declines in long-running programs
After month 25, median non-mandatory-training MAU was 19% (n=60), showing why a continuing operating plan matters.
Content cadence and participation
Publishing 10 or more items per month correlated with MAU of 50% or more, while fewer than 3 correlated with MAU below 20%. This does not establish causation.
Executives ask about ROI — nothing to show
"What's the training platform ROI?" All you can show is a spreadsheet of completion rates.
One training manager can't handle it all
Content creation, member management, CS support, reporting... no time left for training strategy.
Prepare step by step with
a 12-week onboarding roadmap
The actual schedule and support scope depend on organization size, integrations, and migration requirements.
Site Setup
Platform configuration, branding
Admin training, manual creation
Initial content migration
Launch
Learner guidance & app setup
First content deployment, push config
Social learning guidelines
Stabilization
MAU/DAU monitoring
Content creation & upload support
Gamification season operations
Self-sustaining Operations
Monthly operations report
Quarterly business review
2–4 hours/week ongoing support
Review operating metrics
and identify the next actions together
-
Across 107 companies, publishing 10 or more items per month correlated with MAU of 50% or more, while fewer than 3 correlated with MAU below 20%. We help define a content calendar and measurement criteria.
Descriptive statistic · not causation or a guaranteed outcome -
One published public-agency case distributed permissions to 71 sub-admins to reduce operating gaps by department. We help define roles and permission boundaries for the organization.
Published case · 71 sub-admins in distributed operations -
The median MAU decline after compliance training was −50 percentage points (n=6). Because the sample is small, this is a planning reference rather than a universal benchmark.
Median post-compliance decline −50%p · n=6 -
Quarterly rule changes and events can help review participation patterns. In one published global automotive case, more than 50% of access occurred during commute hours.
Single published case · does not guarantee another organization's result
Distributed access
Distributed access
Distributed access
Distributed access
Distributed access
Four ways to organize
training-platform operations
Training managers focus on strategy while the dedicated team handles operations.
Manage MAU as an
operating indicator
Review the content calendar, monthly MAU trend, and cohort changes together to define the next operating task.
12-week structured
onboarding roadmap
A dedicated team supports setup through stabilization. The schedule is agreed based on organization size, migration, and integration scope.
9 operational tasks
delegated to a dedicated team
Operations planning, member/content/learning management, CS, and reporting. Training managers focus only on strategy.
Organize operating data
for executive reporting
Summarize MAU, completion, and content-publishing trends in monthly operating reports and quarterly business reviews.
Self-managed vs. Managed Operations
Operating roles and support scope can change how the same platform is managed.
| Category | Self-managed | Managed (TouchClass) |
|---|---|---|
| Onboarding | Manage scope and schedule directly | Agree a phased roadmap with a dedicated team |
| MAU Management | Monitoring tools provided | Weekly analysis + strategy execution |
| Content | Self-create & upload | Calendar design + creation support |
| Reporting | Dashboard self-service | Monthly report + quarterly review |
| CS | Admin handles directly | Dedicated CS team handles |
| Cost | Included in subscription | Separately negotiated |
