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Post-LMS 70% MAU —
TouchClass makes it happen
Industry average MAU: 15%. TouchClass managed clients average MAU: 70%. The difference is who operates it.
- →How a major insurer onboarded 35,000 users in 2 months
- →How a pharma company grew MAU from 15% to 80%
- →How one training manager runs learning for all employees
Common Problems
Sound familiar?
8 out of 10 companies that adopt an LMS face these problems.
Single-digit MAU 3 months after launch
Nobody logs in after compliance training ends. MAU drops from 90% to under 10% within 2 months.
When content uploads stop, so does engagement
If the admin is too busy to upload content for a month, MAU drops by half. The start of a vicious cycle.
Executives ask about ROI — nothing to show
"What's the training platform ROI?" All you can offer is a completion rate Excel file.
One training manager can't handle it all
Content creation, member management, CS support, reporting... no time left for training strategy.
12 weeks is all it takes.
Then we stay with you.
A major insurer onboarded 35,000 users in 2 months. The secret: a structured onboarding roadmap.
Site Setup
Platform configuration, branding
Admin training, manual creation
Initial content migration
Launch
Learner guidance & app setup
First content deployment, push config
Social learning guidelines
Stabilization
MAU/DAU monitoring
Content creation & upload support
Gamification season operations
Self-sustaining Operations
Monthly operations report
Quarterly business review
2–4 hours/week ongoing support
Even when MAU drops,
we know how to bring it back
-
Companies uploading content weekly maintain 50%+ MAU. Some saw MAU halved after one month of no uploads. We co-design content calendars with you.
Pharma: 40 uploads/mo → 5× MAU growth -
A public agency with 70 sub-admins in distributed operations maintained 90%+ MAU. Platforms without admins drop below 10%. We co-design your sub-admin structure.
Korea National Railway: 71 distributed admins -
MAU reaches 80–95% during compliance training, but without follow-up, drops to single digits within 1–2 months. We apply Social Learning and Short Class strategies to maintain engagement.
Financial firm: prevented 90%→10% drop -
Quarterly gamification resets and events drive voluntary engagement. A global auto company recorded 50%+ voluntary access during commute hours.
Major theme park: 2,646 activities from 1,700 employees
18 sub-admins
15 sub-admins
14 sub-admins
12 sub-admins
12 sub-admins
4 ways managed operations
deliver immediate training results
Training managers focus on strategy while the dedicated team handles operations.
Raise single-digit MAU
to 70%
Content calendar design, weekly MAU analysis, and improvement execution. We transform ghost platforms into active ones.
12-week structured
onboarding roadmap
Dedicated team from site setup to adoption. A major insurer onboarded 35,000 in 2 months.
9 operational tasks
delegated to a dedicated team
Operations planning, member/content/learning management, CS, and reporting. Training managers focus only on strategy.
Executive reports
done in 5 minutes
Monthly ops reports and quarterly business reviews. Answer "What's the training ROI?" with data.
Self-managed vs. Managed Operations
Same platform, completely different results depending on how it's operated.
| Category | Self-managed | Managed (TouchClass) |
|---|---|---|
| Onboarding | Self-setup, 2–4 weeks | Dedicated team, 12-week roadmap |
| MAU Management | Monitoring tools provided | Weekly analysis + strategy execution |
| Content | Self-create & upload | Calendar design + creation support |
| Reporting | Dashboard self-service | Monthly report + quarterly review |
| CS | Admin handles directly | Dedicated CS team handles |
| Cost | Included in subscription | Separately negotiated |
