Frequently Asked Questions

For 100 users, pricing is USD 5,400/year (Essential, USD 4.5 per user per month, tax excluded). Compared to external video production costs on the Korean market (KRW 3~5M per episode), you can run annual operations for the cost of 1~2 episodes. Savings and payback come from the ROI calculator, using the spend you enter. AI auto-generation features have reduced content creation costs by 60~80% in some cases. One automotive enterprise reduced daily phone inquiries from 80 to 5 after adopting the AI chatbot. USD 5,400/year · 100 users

Yes, a 4-week pilot for 50~100 users is available. During the pilot, site setup, content migration, and admin training are provided free as part of onboarding support. After the pilot, verify MAU, completion rate, and satisfaction before deciding on company-wide rollout.

There are no contract commitments. To cancel, simply provide written notice 30 days before service end. Even after contract termination, you can download the content you created in HTML format — no vendor lock-in concerns.

Rollout typically proceeds in 3 stages.

• Pilot 4 weeks — Trial run with 50~100 users
• Validation 2 weeks — Verify MAU, completion rate, satisfaction
• Company-wide rollout 1~3 months — Phased expansion by department

Site setup, content migration, and admin training are provided free as onboarding support. One major insurer onboarded 30,000 users within 2 months of launch.

Key differentiators frequently cited by clients:

• MAU 70% — Far above the global average of 10~15% (top-operator basis)
• iOS/Android standalone apps supported
• ISMS-P + ISO 27001 dual certification
• 5 built-in AI modules (content creation, short-form, curation, assistant, admin)
• KakaoTalk integration (messaging, external sharing)
• 30+ annual updates

Proven by 35 months of operational data across 107 companies.

Migration is available for video, document, and HTML-based content. Our dedicated team handles data mapping, member integration, and learning history. Content can be downloaded as HTML even after contract ends — no data loss concerns.

Content created by clients can be downloaded in HTML format. Content copyright belongs to the client who created it — TouchClass only provides the authoring and distribution platform.

Copyright for content created by clients using the TouchClass editor is 100% owned by the client. As a content authoring and distribution platform, TouchClass only provides the tools and claims no rights over the content.

We provide manuals, and with 1~2 hours of editor training, you can easily create content. The editor includes 8 AI authoring tools (AI text generation, AI image generation, AI translation, spell check, etc.) that significantly reduce content creation time. Copy/paste clipboard and 15 keyboard shortcuts are also supported.

Compose content by combining 12 elements in the editor:

• Media — Text, image, video, audio, PDF
• Assessment — Quiz, exam, survey, results
• Other — HTML (YouTube embed, etc.), internal links, dividers

Freely customize background color, margins, and borders per paragraph. Verify responsive design with Desktop/Tablet/Mobile preview.

Unlimited content items. Storage capacity ranges from 1,000GB to 4,000GB+ depending on the plan. Most enterprises never run out of storage during operations, and additional capacity is available if needed.

Yes, rich content is provided through the TouchContent service.

• 6,000+ e-learning courses — Leadership, common skills, etc.
• 200,000+ short-form — 1-minute learning videos
• 20+ categories — Job skills, industry, trends, etc.

Employment insurance reimbursement courses (multimedia book type) can also be developed and operated. Content creation packages are available in Basic, Advanced, and Premium tiers.

• Image — JPG, PNG, GIF (gallery, link, AI generation methods supported)
• Video — MP4 (download allow/block settings available)
• Audio — MP3, WAV (loop playback settings available)
• Document — Built-in PDF viewer

Recommended cover image size: 720×1,200px; badges/frames: 500×500px. Image viewer includes zoom in/out features.

Yes, key compliance training content is included by default. Covers the Serious Accident Act, privacy protection, workplace harassment prevention, the Financial Consumer Protection Act, etc. A major retailer ran compliance training for 1,900+ employees on this platform, and a major securities firm achieved a 100% completion rate.

Insert quizzes, exams, and surveys via Add Element in the editor. Quizzes are for mid-learning checks, exams for formal assessment, and surveys for satisfaction feedback. Three result disclosure methods are available:

• Score + answers revealed — Immediate review
• Score only — Answers hidden
• Admin grading — Manual grading for open-ended questions

Freely configure point values, time limits, and passing scores.

Only 1 primary admin account is provided. However, up to 10 sub-admin accounts can be created, with 16 categories of granular permissions (member management, course management, content management, analytics access, etc.) individually configurable by role.

4 methods are supported:

• Individual registration — Admin registers one at a time
• CSV bulk import — Register hundreds to thousands via Excel file
• SSO auto integration — Auto-sync with company systems
• Invite link — Share link for learners to self-register

A major insurer registered 30,000 users within 2 months of launch, and a major logistics company operates with 39,000 registered users.

Multiple completion criteria can be combined per course:

• Progress rate — Percentage of total content completed
• Learning time — Minimum required learning hours
• Exam score — Minimum passing score
• Survey submission — Whether satisfaction survey is completed
• Video play rate — Video watch percentage

A major Korean bank achieved a 99.8% completion rate for next-generation system training using this feature.

5 areas of analytics are provided:

• Access stats — Daily/weekly/monthly user counts, access time distribution
• Course stats — Per-course enrollment rate, completion rate, avg. learning time
• Content stats — Per-content views, learning completion rate
• TouchTogether stats — Per-member/topic activity, popular posts, hashtag rankings
• Chatbot stats — AI chatbot usage, top question analysis

Real-time monitoring dashboard and waitlist features enable instant status overview. All statistics can be downloaded as CSV.

Yes, 4 learning nudge channels are provided:

• Announcements — In-app notice posting
• Popups — Alert popup shown on login
• App push messages — iOS/Android notifications
• KakaoTalk messaging — Learning nudge messages via KakaoTalk

Auto-notification to non-completers can also be configured.

Learners encounter 4 course types:

• Standard course — Optional enrollment
• Mandatory course — Auto-assigned to designated targets
• PLUS course — External content provided by TouchContent
• ShortClass — AI-generated 1-minute short-form content

Course settings consist of 4 areas: basic info, content structure, learning settings, and learner management.

4 core elements drive learning motivation:

• Points — Auto-awarded per learning activity (post 10pt, comment 10pt, like 5pt, bookmark 5pt)
• Badges — 10 course + 10 TouchTogether + 2 other, 22+ types total
• Frames — 8 course + 10 TouchTogether, profile decoration elements
• Rankings — Auto-ranking by points, filterable by period/group

Gamification is managed in 4 states: scheduled, active, correction period, and ended.

Both auto-award and manual assignment are supported. Auto-award accumulates configured points for learning activities (9 course activities, 9 TouchTogether activities). Manual assignment is available in 3 methods:

• Per member — Individual point allocation
• Per group — Bulk allocation by department/team
• CSV bulk — Bulk allocation via Excel file

Negative values can be entered for point deduction.

Set badge goals and they are auto-awarded when learners achieve them. Bonus points can also be configured upon badge achievement. Frames are profile decoration elements, auto-awarded upon goal achievement like badges.

Note: Badge goals cannot be modified after creation. Deleting a badge already earned by learners removes it from those learners, but point rewards are retained. Recommended image size: 500×500px.

Rankings are auto-aggregated by points and viewable in real-time on the learner app. Filter by period (daily/weekly/monthly/all) or group (department/team). Admins can toggle ranking display settings on/off. Ranking data, point history, and post activity can be downloaded as CSV.

Yes. Enter negative values to deduct points. CSV bulk processing can adjust multiple users' points at once. Full badge/frame reset feature is available at gamification end. Set a correction period for score adjustments during that window.

An SNS-style board. Create topics and share posts, comments, hashtags, and attachments within them. Configure categories and tags per topic and manage display order. A major P&C insurer averages 3,000 daily learners with 12,000 monthly posts, and a major logistics company logged 317 field posts on their communication board.

Yes. Choose between anonymous/standard types when creating a topic. Anonymous topics display "Anonymous" instead of author names. Private post settings are also available so admin-only posts can be created. Note: topic type (anonymous/standard) cannot be changed after initial setup, so choose carefully.

3 permissions can be set independently per group (department/team):

• Read posts — Post viewing permission
• Write posts — Post creation permission
• Write comments — Comment creation permission

Use the "Apply same as read permission" option for convenient bulk configuration. Admin email notifications, attachment download permissions, and common post templates can also be individually configured per topic.

6 attachment types are available when posting:

• Image (take photo or select from album)
• Video
• Sticker (emoticon)
• Audio (voice recording)
• Link (URL sharing)
• Private post (admin-only visibility)

A major theme park's 1,700 staff (avg. age 20s) use it as naturally as social media.

Yes. Admins can use the following features:

• Post editing, deletion
• Important notice pinning to top
• Post viewer lookup and download

TouchTogether analytics show per-member usage, per-topic usage, popular post rankings, and hashtag rankings. New post email notifications to admins can also be configured.