Social Learning

Field expertise becomes
organizational knowledge

Share knowledge as easily as on social media. At a major insurer, Learning Creator posts grew from 140 to 2,839; a major logistics company averages 317 field communications a month.

317/mo
Major logistics co.
monthly field communications
2,839
Major insurer
Learning Creator posts
20+/person
MCM (140 members)
monthly opinions per person

Social Media-Style Board — TouchTogether

  • Organized by topics (boards) with category management and drag-and-drop reordering. Attach images, videos, files, and links via rich text editor. Switch between list view and feed view.

    Major logistics co. 317 monthly field shares
  • Engage through comments with text, images, and videos. Express opinions instantly with emoji reactions.

  • Enable anonymous topics to hide author identity (cannot be changed after initial setup). Private posts are visible only to the author and admins. Set read, write, and comment permissions per group.

  • Search related posts instantly with #hashtags and share externally via KakaoTalk or link. Admins analyze activity with 4 metrics: per-member usage, per-topic usage, trending post rankings, and hashtag rankings. Customizable post templates (name, department, bio) are also available.

TouchTogether — Social Feed
K
Sharing a new delivery route optimization method. 15% time reduction vs. previous approach!
Route optimization image
24 💬 8 Share
P
Customer service tip: The first 30 seconds matter
47 💬 15
Emoji & Comments
L
Best practice voting for this month starts now!
👍 🔥 👏 😊
128 reactions
J
I tried it too and it worked great!
C
Sales Team 2 is planning to adopt the same approach 👍
H
Could you re-post with photos attached?
View more comments (12)
Anonymous Board
?
Anon Anon
2h ago
Field feedback on the new system rollout. Step 3 in the current process seems unnecessary.
👍 31 💬 12
?
Anon Anon
5h ago
Requesting shift schedule adjustment. Current handover time is insufficient.
👍 45 💬 8
Private Post Admin only
Yesterday
This post is visible to admins only.
Hashtag Search
Trending Tags
#FieldKnowhow #SafetyTraining #CSTips #NewHireTraining #Manual
#FieldKnowhow search results — 47 posts
Delivery Route Optimization
Kim / 3h ago
Summer Cold Chain Delivery Checklist
Park / Yesterday
KakaoTalk External Share
[TouchTogether] Field Knowhow Share
Tap the link to view the post

Social Learning Core Features

Tools that build a culture of voluntary knowledge sharing

Express opinions
with emoji reactions

Beyond text comments, react instantly with emojis. Lower the participation barrier so more employees engage.

Post Reactions
👍 24 12 8
3.2x engagement ↑ vs text-only

Anonymous & private posts
for candid communication

Submit honest opinions without pressure. Collect sensitive field issues through admin-only private posts.

Anon Field improvement idea to share
Private Admin-only access

Find knowledge instantly
with #hashtags

Add #tags to instantly search related posts, videos, and files. Search value grows as organizational knowledge accumulates.

#NewProductTraining #FieldKnowhow #SafetyManual
128 posts found

External sharing &
form collection

Collect form-based posts like reports and work logs, and share externally via KakaoTalk. Team-specific boards are also supported.

KakaoTalk
Link Share
Form Collection

Real Results from Customers

Organizations that built a voluntary knowledge-sharing culture with Social Learning

317/mo
Major logistics co.
monthly field communications
2,839
Major insurer
Learning Creator posts (from 140)
20+/person
MCM (140 members)
monthly opinions per person

What Customers Say About Social Learning

"

Learning Creator posts grew from 140 to 2,839 — a 20x increase. The CEO message received 2,156 comments, establishing a culture where employees voluntarily create and share learning content.

Major Insurer
Learning Creator Program Results · 39,000 users
"

With executive participation, training transformed from top-down delivery into an organizational communication channel. CEO messages receive 2,000+ comments, and Saturday live sessions draw 7,000+ concurrent viewers — over 20% of all staff.

Major Insurance Co.
Live Communication Program Results · 30,000 users
"

39,000 delivery drivers access field manuals, participate in safe driving challenges, and watch top-branch live sessions. Over 300 monthly field communications foster a sense of belonging for frontline workers.

Major Logistics Co.
Field Communication Culture · 39,000 users
"

Field employees across 373 branches voluntarily uploaded know-how videos. With no participation mandate, the practice spread by word of mouth, and branches began learning from one another.

Major Retailer
Field Content Creators · 35,000 users
"

The 'Learn from Seniors' program shares hands-on experience and work know-how. Challenge certifications and learning leaderboards drive voluntary participation. In active chat rooms, practitioners share what the manuals leave out.

Major Logistics Group
Participatory Training Program

Connect organizational communication to learning.
TouchClass makes it happen.

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