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Background
Approximately 1,800 trainers and staff across dozens of locations needed mandatory safety training. Classroom attendance during business hours was impractical, and high staff turnover made learner management burdensome. After compliance completion, there was no reason to return to the platform, causing recurring MAU drops.
Solution
The whitepaper-validated strategy of "using compliance training to drive app installation, then recipe/manual training for return visits" was applied. Mandatory training was made mobile-only to ensure app installation. Training program manuals and safety guides were maintained as always-on content. A minimum of 4 monthly content uploads was scheduled in advance.
Results
MAU reached 80-90% during mandatory training periods, and always-on content prevented sharp post-compliance MAU drops. On-demand access to training program manuals reduced service quality variance between trainers, and manual updates were instantly reflected across all locations.
Insight
Per whitepaper finding 1, if you use mandatory training to drive app installs and then recipe/manual training to drive revisits, MAU of 90%+ is achievable. The key is preparing always-on content before mandatory training ends. Posting only mandatory training means "completion = end of access," and a schedule of at least 4 content uploads per month must be locked in in advance.
