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KFC: Training Frontline Staff Across 200+ Stores at Once
From new hire onboarding to new product rollouts — the mobile app completes our field-first training system.
Background
With frequent turnover typical of the industry, running repeated classroom sessions for part-timers and field staff was physically difficult.
How It's Used
Manuals combine GIFs, video, and audio into visual content that even first-day staff can pick up quickly.
Results
Less travel for trainers, and uninterrupted training across every store regardless of external conditions.
How KFC transitioned frontline training across 200+ stores to mobile with TouchClass
- Industry
- F&B
- Learners
- 4,600
- Purpose & Effect
- Digitized field training, cost savings, standardized manuals, no time/location limits, leaner operations
- Features Used
- Editor, App Push, Learning History Tracking
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