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Background
"Technicians can search and check repair procedures right on the spot."
Global Office Equipment Manufacturer
130 field technicians needed manuals for the entire product line of a company operating in 200 countries — paper manuals were too bulky to carry.
Finding the right manual for a specific product during on-site repairs wasted critical time.
Solution
Digitized full product manuals with searchable image-and-text format on mobile, including business process and software guides.
Field technicians can now search and reference any product manual via smartphone during on-site repairs.
Results
All product manuals digitized with real-time updates on new releases; no more carrying bulky paper manuals.
Search functionality reduced on-site repair time by enabling instant lookup of specific product features.
Insight
Even at 130 people, the value of a mobile manual is clear. For field technicians in manufacturing, "all product manuals in my hand" is not a training tool but a work tool. When the learning platform functions as a work archive, the reason to log in shifts from "training" to "work essential," and always-on access becomes natural.
