How can we make boring manual-based training more fun?

May 2019

Woori Bank is Korea’s only nationally authentic bank established in 1899 with the aim of contributing to the national economy by facilitating the flow of funds.

Purpose of Using TouchClass

  1. Need for a new form of content that will make boring, manual-based training more fun and ensure voluntary participation
  2. Need for an interactive, not one-sided, educational environment where all the employees can participate and communicate with each other
  3. Need for content development and a system that incorporates some fun into the learning process as a way to encourage employees to learn

How TouchClass was Applied

  1. Enabled employees to design introductions in the style of a lecture, drama and illustration to make learning feel more interesting.
  2. Developed a more fun training manual that uses various elements and is enhanced by a search function for on-the-spot reference.
  3. The gamification function allowed managers to give points to every learning activity, naturally leading the learners to have more fun learning.

Results

  1. Training contents developed not just for one-time training but for on-the-spot reference and use whenever necessary
  2. The gamification function has made it possible to achieve 5 times the estimated training participation rate.

Interview
  1. Manager

    “Training manuals are boring!“ I personally wanted to overcome this prejudice. As a manager, I am very proud and satisfied to hear a lot of employees say they are voluntarily participating in training.

  2. Learner

    I was given points for my learning activities and also a ranking accordingly, so I thought, “Let's challenge myself,“ and that made me have more fun and study harder. Learning came as even more fun because I could interact with others through comments, rather than study alone.

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