# Operation Service > Dedicated operation support from initial setup to ongoing management. - Last updated: 2026-07-29 - Canonical URL: https://www.touchclass.com/en/operate - Markdown mirror URL: https://www.touchclass.com/markdown.php/en/operate.md - Language: English - Category: Platform & operations ## Key points - Dedicated operation support from initial setup to ongoing management. ## Feature details (structured data) ### What it does - Provides onboarding, migration, admin training, operation support, content calendar planning, MAU analysis, reports, and business reviews. ### Detailed functions - 4-week pilot for 50-100 users - site setup - content migration - admin training - 12-week managed operation path - weekly MAU analysis - monthly reports - quarterly business reviews ### Effects - typical rollout can move from pilot to phased company rollout after validation - public operation copy describes top operators reaching around 70% MAU - helps teams without mature L&D operations run a repeatable learning program ### Source URLs - https://www.touchclass.com/en/operate - https://www.touchclass.com/en/questions - https://www.touchclass.com/en/data-report ## Page content *The content below is extracted from the rendered source page.* For HRD managers struggling with training platform operations ## From launch to stable operations, work with a dedicated manager Get support tailored to your organization for site setup, member and content migration, and ongoing monitoring. - Initial site setup and migration of existing members and content - Monthly operating-metric reviews and content-calendar planning - Member, learning, support, and recurring-report operations [Get Free Operations Consulting](https://www.touchclass.com/form/contact) Download Proposal 23% Median MAU Non-mandatory training sample **n=75** · descriptive statistic Companies analyzed 107 Observation period 35 months Common Problems ## Sound familiar? Recurring operating risks observed across 107 companies over 35 months. 01 #### MAU declines in long-running programs After month 25, median non-mandatory-training MAU was 19% (n=60), showing why a continuing operating plan matters. 02 #### Content cadence and participation Publishing 10 or more items per month correlated with MAU of 50% or more, while fewer than 3 correlated with MAU below 20%. This does not establish causation. 03 #### Executives ask about ROI — nothing to show "What's the training platform ROI?" All you can show is a spreadsheet of completion rates. 04 #### One training manager can't handle it all Content creation, member management, CS support, reporting... no time left for training strategy. ## Prepare step by step with a 12-week onboarding roadmap The actual schedule and support scope depend on organization size, integrations, and migration requirements. 1 Weeks 1–2 #### Site Setup Platform configuration, branding Admin training, manual creation Initial content migration 2 Weeks 3–4 #### Launch Learner guidance & app setup First content deployment, push config Social learning guidelines 3 Weeks 5–8 #### Stabilization MAU/DAU monitoring Content creation & upload support Gamification season operations 4 Weeks 9–12 #### Self-sustaining Operations Monthly operations report Quarterly business review 2–4 hours/week ongoing support ## Review operating metrics and identify the next actions together - Content Supply Cycle Review Across 107 companies, publishing 10 or more items per month correlated with MAU of 50% or more, while fewer than 3 correlated with MAU below 20%. We help define a content calendar and measurement criteria. Descriptive statistic · not causation or a guaranteed outcome - Admin Intervention Strategy One published public-agency case distributed permissions to 71 sub-admins to reduce operating gaps by department. We help define roles and permission boundaries for the organization. Published case · 71 sub-admins in distributed operations - Post-Compliance Engagement Retention The median MAU decline after compliance training was −50 percentage points (n=6). Because the sample is small, this is a planning reference rather than a universal benchmark. Median post-compliance decline −50%p · n=6 - Gamification Season Operations Quarterly rule changes and events can help review participation patterns. In one published global automotive case, more than 50% of access occurred during commute hours. Single published case · does not guarantee another organization's result Publishing Frequency and MAU — 107-Company Descriptive Data Fewer than 3/month 3–9/month 10+/month Observed correlation · not interpreted as causation <3 Monthly items · MAU <20% 10+ Monthly items · MAU 50%+ n=75 MAU sample Source: 107 companies, 35 months · sample limitations disclosed Distributed Management — Published Public-Agency Case Head Admin · Training Ops Team Division A Distributed access Division B Distributed access Division C Distributed access Division D Distributed access Division E Distributed access Sub-admin Permission Scope Content Deploy Member Mgmt Learning Status Push Notifications Completion Mgmt 71 Sub-admins Role-based Permission scope Distributed Operating ownership Published case: 71 sub-admins · not a guaranteed performance figure Post-Compliance MAU Change — Published Sample During Compliance 95% After Training 8% Median −50%p ⚠ 95%→8% is one case; the −50%p median uses n=6 Operating Shift Measure 3 MAU Recovery Strategies 1 Content calendar Agree cadence 2 Social Learning operations Set targets 3 Gamification events Quarterly review Source: published operating data · samples and limitations applied Gamification Operations — Published Automotive-Retail Case 🏆 Quarterly operating cycle Rules reviewed by cycle 1 K Sales Team Product-knowledge learning Content 2 P Service Team Field-manual learning Manuals 3 L Learning Team Live-session operations Live 4 J Program Admin Participation review Report 1,700 Published case size 50%+ Commute-time access Quarterly Operating cycle Single published case · does not guarantee another organization's result ## Four ways to organize training-platform operations Training managers focus on strategy while the dedicated team handles operations. ### Manage MAU as an operating indicator Review the content calendar, monthly MAU trend, and cohort changes together to define the next operating task. Monthly Active Users 23% median · n=75 ### 12-week structured onboarding roadmap A dedicated team supports setup through stabilization. The schedule is agreed based on organization size, migration, and integration scope. Onboarding Progress Setup Launch Stabilize Self-sustain ✓ Scope and schedule agreed in advance ### 9 operational tasks delegated to a dedicated team Operations planning, member/content/learning management, CS, and reporting. Training managers focus only on strategy. This Week's Operations Register new content Update member information Respond to support requests ○ Monthly report in progress ### Organize operating data for executive reporting Summarize MAU, completion, and content-publishing trends in monthly operating reports and quarterly business reviews. Monthly Performance Summary MAU Monthly trend Completion Cohort comparison Content Publishing cadence 107 Companies analyzed 8 industries 35 months Observation period 2022.09–2025.07 23% Median non-mandatory MAU n=75 5 years Uninterrupted financial-sector operation Published operating evidence ## Self-managed vs. Managed Operations Operating roles and support scope can change how the same platform is managed. | Category | Self-managed | Managed (TouchClass) | | --- | --- | --- | | Onboarding | Manage scope and schedule directly | Agree a phased roadmap with a dedicated team | | MAU Management | Monitoring tools provided | Weekly analysis + strategy execution | | Content | Self-create & upload | Calendar design + creation support | | Reporting | Dashboard self-service | Monthly report + quarterly review | | CS | Admin handles directly | Dedicated CS team handles | | Cost | Included in subscription | Separately negotiated | Published large-insurer case: about 30,000 users onboarded within two months Cumulative onboarding · not concurrent users Published mid-sized retail case: MAU rose from 15% to about 80% after roughly 40 content items Single case · not a guaranteed outcome Published multi-brand F&B case: menu delivery changed from 1–2 weeks to the same day 30 brands · 3,000 locations Publishing 10+ items per month correlated with MAU of 50% or more 107-company descriptive data · not causation Published large-insurer case: about 30,000 users onboarded within two months Cumulative onboarding · not concurrent users Published mid-sized retail case: MAU rose from 15% to about 80% after roughly 40 content items Single case · not a guaranteed outcome Published multi-brand F&B case: menu delivery changed from 1–2 weeks to the same day 30 brands · 3,000 locations Publishing 10+ items per month correlated with MAU of 50% or more 107-company descriptive data · not causation ## Focus on the strategic operations of your training platform. TouchClass handles the rest. [Request a Demo](https://www.touchclass.com/form/contact) ## Related resources - [Custom App](https://www.touchclass.com/markdown.php/en/custom-app.md): Launch your branded learning app with a dedicated app store listing. - [Integration (SSO/API)](https://www.touchclass.com/markdown.php/en/integration.md): Connect to HR systems, SSO providers, and third-party tools via REST API. - [Learning Nudge](https://www.touchclass.com/markdown.php/en/encouragement.md): Smart push notifications and reminders with AI-optimized timing. > Source governance: https://www.touchclass.com/data/source-governance.json · Full LLM context: https://www.touchclass.com/en/llms-full.txt · Structured data: https://www.touchclass.com/data/capability-effects.json, https://www.touchclass.com/data/solution-use-cases.json