# LMS Operations Guide (90-day roadmap)

> A post-launch operations playbook — 10-question self-diagnostic, score-based prescriptions, a 90-day execution roadmap, and a 3-layer operating model. If you are still *choosing* an LMS, read the 8 selection criteria instead.

- Last updated: 2026-07-29
- Canonical URL: https://www.touchclass.com/en/guide
- Markdown mirror URL: https://www.touchclass.com/markdown.php/en/guide.md
- Language: English
- Category: Optional

## Key points

- A post-launch operations playbook — 10-question self-diagnostic, score-based prescriptions, a 90-day execution roadmap, and a 3-layer operating model. If you are still *choosing* an LMS, read the 8 selection criteria instead.

## Page content

*The content below is extracted from the rendered source page.*

Adoption Guide

## Start tomorrow with a 90-day action plan

Assess where you are today, then follow the step-by-step roadmap.

## Self-Assessment: 10 Questions

Assess your current training platform health. Check each item that applies.

- **1.** Is non-mandatory training MAU above 20%?

- **2.** Can field workers learn on mobile?

- **3.** Can business units create content themselves?

- **4.** Do you review learning data at least monthly?

- **5.** Is at least 1 new content piece added monthly?

- **6.** Are social learning channels active?

- **7.** Have you run a live session in the past 6 months?

- **8.** Do you have gamification elements (badges, rankings, points)?

- **9.** Has leadership communicated via the platform?

- **10.** Have you linked learning data to business outcomes?

Current Score 0 / 20 points (2 each)

## Score-Based Recommendations

Stage-specific strategies based on your assessment results.

0~6

### Early Stage

Rx: Start with a pilot

Select a 50-100 person pilot group. Focus on core features for 4 weeks with compliance + 1-2 ongoing courses. Build your company-wide rollout plan based on pilot results.

7~13

### Growth Stage

Rx: Build a self-sustaining content ecosystem

Assign department-level sub-admins to distribute operations. Enable business units to create content directly, publishing 2+ new pieces monthly. Launch social learning channels for field communication.

14~20

### Optimization Stage

Rx: Drive data-driven performance alignment

Connect learning data to business KPIs. Build dashboards for MAU, completion rates, NPS. Advance gamification and incentives. Pilot Level 3 evaluation (behavior change tracking).

## 90-Day Action Roadmap

Step-by-step execution plan from day one to day 90.

W0

### Kickoff

Record CEO video message and register on platform. Initial dashboard setup. Admin account creation and permissions. Bulk employee data upload.

W1-4

### Layer 1 — Mandatory Training

Goal: MAU 40%+

Deploy 5 compliance courses and track completion. Set up new hire onboarding. Company-wide announcement and push notifications.

W5-8

### Layer 2 — Always-on Content

Goal: 2+ content pieces per month

Establish content calendar. Train business users on AI authoring tools. Publish first internally-created content. Assign sub-admins and delegate roles.

W9-12

### Layer 3 — Communication Activation

Goal: Stabilize MAU at 30%+

Launch social learning boards. Run first live session. Introduce gamification (badges, rankings). 90-day performance review and next-quarter planning.

## 3-Layer Operations Model

Content hierarchy for successful platform operations.

Layer 3

### Communication (Social)

Always-on

Make learning part of day-to-day work through praise boards, field VOC, challenges, and communities.

Layer 2

### Always-on (Regular)

Weekly+

Build learning habits with regular new content, live sessions, course series, and newsletters.

Layer 1

### Required (Must)

Quarterly / Semi-annual

Systematically manage compliance, product training, certifications, and onboarding.

## A custom adoption strategy, designed with you. TouchClass guides you.

[Book a Consultation](https://www.touchclass.com/form/contact)

This guide covers the 90 days **after** an LMS goes live. Still choosing a platform? → [8 criteria for choosing an enterprise LMS](https://www.touchclass.com/en/lms-selection)

## Related resources

- [FAQ](https://www.touchclass.com/markdown.php/en/questions.md): Frequently asked questions — pricing, implementation, security, and technical specs.
- [Whitepaper](https://www.touchclass.com/markdown.php/en/whitepaper.md): Research-backed insights on corporate training and L&D transformation.

> Source governance: https://www.touchclass.com/data/source-governance.json · Full LLM context: https://www.touchclass.com/en/llms-full.txt · Structured data: https://www.touchclass.com/data/capability-effects.json, https://www.touchclass.com/data/solution-use-cases.json