# Admin Dashboard > Real-time dashboards for completion rates, engagement metrics, and ROI. - Last updated: 2026-08-27 - Canonical URL: https://www.touchclass.com/en/dashboard - Markdown mirror URL: https://www.touchclass.com/markdown.php/en/dashboard.md - Language: English - Category: Core features ## Key points - Real-time dashboards for completion rates, engagement metrics, and ROI. ## Feature details (structured data) ### What it does - Provides a learning operations control tower for MAU, completion, traffic, devices, courses, groups, members, content heatmaps, and reports. ### Detailed functions - near-real-time usage dashboard - daily, weekly, and monthly trend charts - group comparison by multiple metrics - course summary reports - incomplete learner filters and nudges - admin, sub-admin, and supporter permissions - menu, group, course, channel, and topic permissions - content heatmaps - AI natural-language queries - scheduled CSV reports ### Effects - reduces report assembly work - helps managers see whether content supply and nudges are changing MAU/completion - supports distributed admin models for large organizations ### Source URLs - https://www.touchclass.com/en/dashboard - https://www.touchclass.com/en/ai-admin - https://www.touchclass.com/en/data-report ## Page content *The content below is extracted from the rendered source page.* Admin Dashboard ## Training management where executive reports take 5 minutes Reclaim the 3 hours you spend on Excel reports. Real-time dashboards automatically visualize training performance. 30s Real-time Refresh Rate 10+ Analytics Types Excel Excel Download [Request Demo](https://www.touchclass.com/form/contact) Download Proposal ## Sound familiar? 3 hours on Excel for every report. Executives talk about "data-driven decisions" but there's no data to show. No answer when asked about training ROI. Beyond completion rates, there's no way to prove learning's real impact on performance. No real-time visibility into who did what. Results only available after the training period ends. See how TouchClass solves this ↓ Real-time Status ## Your training control tower refreshing every 30 seconds - Full overview on a single screen Displays unique visitors, first-time visitors, visit counts (vs. previous period), upcoming enrollment deadlines, TOP 10 (most enrolled courses, most active learners, top commenters), and bandwidth usage on a single screen. - 30-second Real-time Refresh The real-time monitoring screen refreshes every 30 seconds: latest 30 comments, device-specific visitors (Android/iPhone/PC/iPad), learning and social activity, enrollment logs, and recent visitors. - Period Trend Charts Visualize daily, weekly, and monthly learning data as comparison charts. Spot participation changes and content consumption patterns at a glance to inform your training strategy. - Executive Report Data Deliver core KPIs in an executive-ready format. Total learning hours, completion rate, participation, and other key metrics summarized on one page — ready to present without further processing. Unified Dashboard — Real-time Status Active Users 127 Completed Today 43 Not Completed 18 Overall Progress 78% Completion Rate 94% Social Learning Posts **256** AI Chatbot Queries **956** Full overview on a single screen Real-time Learning Activity Monitor ● LIVE — Refreshes every 30s Minsu Kim · Sales 2 AI Basics course in progress — 67% complete Jihyun Lee · HR Compliance exam in progress — 12 min left Junho Park · Logistics 1 Watching Short Class video Yujin Choi · Marketing Last active 5 min ago Seoyun Han · Support Filling OJT checklist Chaewon Yoon · Engineering Last active 12 min ago Real-time access tracking Weekly Learning Trend MonTueWedThuFriSatSun 1,247h Weekly Learning Hours +12.3% vs. Last Week 89 Weekly Completions 3,412 Content Views Executive Summary — This Month 5,820h Total Learning Hours 94.2% Course Completion Rate 87.6% Participation Satisfaction 4.6/5 Usage Count 8,240 ↑ +8.7% growth vs. last month Ready to present — no processing needed Analytics & Comparison ## Team performance at a glance — spot who's falling behind instantly - Performance Comparison by Team · Role Select 2–10 groups and compare 10 metrics simultaneously via bar charts: visitors, learners, learning hours, page views, comments, likes, replies, and more. - Per-Learner Detailed Report Track enrollment status, daily page views, and video watch time per learner. Course summary reports cover up to 50 courses at once with progress, learning hours, exam scores, and survey responses — all downloadable in bulk. - Non-completer Filter & Instant Export Filter non-completers for approaching deadlines with one click. Send reminder messages directly from the exported list and keep completion rates on track. - 10 Sub-admins, 17 Permissions Three-tier permission system: Admin, Sub-admin, Supporter. Sub-admins have granular permissions by menu, group, course, channel, and topic. Korea National Railway delegates platform administration across 71 sub-admins. Completion Rate by Department Sales 95% HR 91% Engineering 88% Support 83% Marketing 76% Logistics 62% 90%+ 70~89% Warning Critical Compare by team, role, and region Learner Detail Report K Minsu Kim Sales 2 · Staff · 2nd year 87 pts Avg. Exam Score 2,450P Points Earned Enrollment Completed 9/12 Learning Hours 48h Top 20% completion rate Sales Skills Leadership Track learner growth journey Non-completer Filter & Export 2024 Compliance Training D-3 23 Not Completed 8 Not Started ● Junho Park Logistics 1 · 42% progress Remind ● Yujin Choi Marketing · 18% progress Remind ● Doyun Lee Logistics 1 · Not Started Remind One-click reminder message Sub-admin Permission Settings P Seoyeon Park Operations · Sub-admin 17 Permissions Member Mgmt Content Registration View Analytics Send Reminders Report Download Billing Mgmt Admin Settings Assign up to 10 sub-admins AI Analytics ## AI tells you exactly where learners drop off - Heatmap Analysis Visually identify where learners stay longest and where they drop off. See which sections hold attention and which lose learners, then revise the underperforming content. - AI Admin Natural Language Query Query data in natural language like "Show top 5% in Manager Park's department." No complex filter combinations — just ask AI as you would a colleague and get instant statistics. - CSV Auto Report Schedule recurring reports. Set your preferred frequency — every Monday morning, the 1st of each month — and reports are auto-generated and emailed to the designated recipients. - Short Class · Chatbot Analytics Track AI chatbot (token usage trends, usage rankings), AI Short Class (views, likes, learning conversions, watch time), and AI QuickMaker usage. Monitor member count, bandwidth, and storage vs. plan limits via donut charts. Content Heatmap Analysis Compliance Training — Data Protection (32 min) 0:0016:0032:00 Engaged Drop-off 0:00 ~ 12:30 Engaged section · avg. 4.2 min dwell 12:30 ~ 18:00 Drop-off section · 35% learner exit Auto-detect content improvement points AI Admin — Natural Language Query "Show top 5% in Manager Park's department" Sales 2 (Manager Park) top 5% learners: 1. Seoyeon Kim — 100% completion, avg. 96 pts 2. Doyun Lee — 98% completion, avg. 94 pts 3. Haeun Jung — 97% completion, avg. 91 pts "Among these, who joined this year?" Seoyeon Kim (joined 2024.03) — 100% AI-recommended course completion AI analyzing... Query in plain language — no complex filters CSV Auto Report Setup Every Monday 09:00 Weekly summary — All training staff 1st of month 10:00 Monthly report — Dept. heads included Quarterly Executive report — C-level All training staff Recipients CSV + PDF File Format Scheduled delivery — no manual work needed AI Feature Usage Stats 🎥 Short Class Views 1,842 💬 AI Chatbot Queries 956 🌐 Auto Translation 328 📝 AI Quiz Generation 213 Short ClassChatbotTranslationQuizSummary AI usage +34.2% vs. last month ↑ Automation ## Automation systems that eliminate repetitive tasks - Auto Reminder for Non-completers As mandatory training deadlines approach, reminder messages are automatically sent to non-completers. Set staged notification timing at D-7, D-3, D-1 to drive completion rates. - Auto Certificate Issuance Certificates are auto-generated when course requirements (progress, learning hours, exam scores, surveys, video completion) are met. Choose from A/B templates and add company logo, watermark, and seal. - Multi-channel Notifications — Announcements · Pop-ups · Push Manage announcements (all, course, or group targets), pop-ups (up to 5 image slides with link settings), and push messages (real-time or scheduled, with per-course, group, or member delivery rules). - KakaoTalk Targeted Messaging Send KakaoTalk Friend messages and SMS to course, group, or member targets. Choose between basic or carousel (2–6 cards) formats and configure 2 buttons (Learn, Posts, Live, Announcements, URL links). Auto Reminder Schedule for Non-completers D-7 1st Reminder Auto-sent 7 days before deadline Sent D-3 2nd Reminder Re-sent 3 days before deadline Sent D-1 Urgent Reminder 1 day before deadline — non-respondents only Scheduled 73% Completion Conversion 342 Sent This Month 28 Non-respondent Follow-ups Auto Certificate Issuance CERTIFICATE Certificate of Completion Hyunwoo Kim · Sales 2 Data Protection Training Completed 28 Auto-issued Today 412 This Month Cumulative PDF Downloads **186** Completion criteria **80% progress + 60 pts** Multi-channel Notification System 📣 Announcements All or by group 📄 Pop-up Alerts Display on login 📴 App Push Instant mobile delivery ✉ Email Detailed notification By Dept By Role By Region Individual Targeted delivery for precise messaging KakaoTalk Message Delivery 💬 **TouchClass** [Training Notice] Dear Minsu Kim, 3 days left until the Data Protection Training deadline. Please complete it now! 47 Sent 89% Read Rate 62% Learning Conversion Korea National Railway — 71 sub-admins in distributed operations ## See training performance with data dashboards. TouchClass provides the analytics. [Request a Demo](https://www.touchclass.com/form/contact) ## Related resources - [Content Editor](https://www.touchclass.com/markdown.php/en/content-editor.md): Drag-and-drop editor with templates and multimedia — no design skills needed. - [Social Learning](https://www.touchclass.com/markdown.php/en/social-learning.md): TouchTogether SNS-style team communities, discussions, and peer learning. - [Live Streaming](https://www.touchclass.com/markdown.php/en/live.md): Interactive live training with real-time chat, polls, QR attendance, and channel-level access control. The one verified scale figure is an 18,000-user concurrency load test at a major commercial bank; it is a published test result, and guaranteed standing capacity is sized separately by contract. - [Gamification](https://www.touchclass.com/markdown.php/en/gamification.md): Points, badges, leaderboards, and team competitions to boost engagement. - [CBT Assessment](https://www.touchclass.com/markdown.php/en/cbt.md): Computer-based testing with auto-grading, question banks, randomization, and analytics. - [Completion Management](https://www.touchclass.com/markdown.php/en/completion.md): Automate completion tracking, certificate generation, and compliance reporting. > Source governance: https://www.touchclass.com/data/source-governance.json · Full LLM context: https://www.touchclass.com/en/llms-full.txt · Structured data: https://www.touchclass.com/data/capability-effects.json, https://www.touchclass.com/data/solution-use-cases.json