# Everland: Building a Knowledge-Sharing Culture with Gen Z Staff > Hospitality/Service · 2,400 learners, app push notifications for real-time communication and cast-generated content. - Last updated: 2026-08-24 - Canonical URL: https://www.touchclass.com/en/case7 - Markdown mirror URL: https://www.touchclass.com/markdown.php/en/case7.md - Language: English - Category: Customer stories ## Key points - Hospitality/Service · 2,400 learners, app push notifications for real-time communication and cast-generated content. ## Page content *The content below is extracted from the rendered source page.* [Customer Stories](https://www.touchclass.com/en/casehome) Hospitality & Service ## Everland: Building a Knowledge-Sharing Culture with Gen Z Staff Gen Z cast members create, share, and connect through content on their own terms. ## Background Moving past top-down instruction to an environment where cast members create and share content themselves — and feel a sense of achievement. ## How It's Used One unified channel via app push — from urgent field issues to everyday employee benefit updates. ## Results Built a live staff network — real-time app alerts handle urgent situations like lost children across the park. How Everland created a social sharing culture among Gen Z cast members with TouchClass Industry Hospitality & Service Learners 2,400 Purpose & Effect Stronger Gen Z engagement, intrinsic motivation, self-driven content, real-time updates, active internal community Features Used Social Learning (SNS-style board), App Push, Editor [Contact Sales](https://www.touchclass.com/form/contact) Q. Why is it important to consider MZ-generation characteristics in Everland's cast training? The casts who shape Everland's image are mostly from the MZ generation. Rather than simply following instructions, they want to express themselves and be recognized. TouchClass meets this by giving casts an environment where they can voluntarily share opinions and work-related know-how. The key is designing a structure where motivation arises on its own — not artificial training. Q. How did the SNS-style board (social learning) change content creation? For today's generation, posting on social media is second nature. The TouchClass editor is as intuitive as web posting, so anyone can create content immediately without separate training. That's led casts to proactively upload fresh ideas and knowledge-sharing tips from the field. Content casts create themselves generates deeper empathy and learning impact among their peers. Q. As an app that connects casts, how is it actually being used in the field? It's become a real-time communication hub, far beyond a training app. Push notifications instantly broadcast things like missing-child alerts or urgent field issues, raising response capability. Casts also share staff meal menus, shuttle schedules, even tips about in-house dating — it's become deeply embedded in their daily lives. It's a powerful bond that unites casts scattered across our large park. Q. Which customization capabilities have been particularly useful? The flexibility to immediately reflect field ideas. The app-based community features and content editor offered plenty of customization options for our organization. Thanks to that, we've been able to extend or adapt features as field needs evolved and keep communication alive. Q. How do casts develop a sense of voluntary achievement? When colleagues react to something a cast posted — or their know-how becomes a best practice at another park — that cast feels deep fulfillment. Being recognized as an active member of the Everland brand, not just a part-timer following instructions, is the biggest motivator. Q. What kind of training does Everland pursue now that TouchClass is in place? Training that's play and communication, not studying. When casts enjoy sharing information and staying connected, service quality to our guests naturally improves. We'll keep building a culture where MZ-generation casts can fully express their abilities and grow with pride in the Everland brand through TouchClass. ## More Customer Stories [Hospitality/Leisure Kensington Hotel Kensington Hotel: Internal Broadcasting Across 15 Locations](https://www.touchclass.com/en/case5) [Service & Leisure Major Leisure Service Company Major Leisure Service Company Records Quiz Participation Exceeding Total Registered Learners](https://www.touchclass.com/en/case101) [Service & Leisure Resort & Hotel Group Resort & Hotel Group Learns Hard Lesson: MAU Drops 50%+ When Content Upload Stops](https://www.touchclass.com/en/case102) ### What this story is evidence for [Franchise & Retail](https://www.touchclass.com/en/learning-rate) [Work Training](https://www.touchclass.com/en/content-efficiency) ## Related resources - [Samsung Life Insurance: 100% Remote Training for 30,000 Agents](https://www.touchclass.com/markdown.php/en/case1.md): Finance/Insurance · 30,000 learners, a platform for 30,000 people launched in two months, more than 35,000 learners taking part voluntarily each month, training fully remote. - [Samsung Fire & Marine: Learning Creator Platform for 30,000 Agents](https://www.touchclass.com/markdown.php/en/case9.md): Insurance/Finance · Learners 30,000, Avg. Monthly Feedbacks 12,000. - [Major Life Insurer A: 30,000 agents onboarded online in 2 months from 100% offline](https://www.touchclass.com/markdown.php/en/case12.md): Finance/Insurance · Learners ~30,000, Live Concurrent 7,000+, CEO Video Comments 2,000+. - [Major Capital Company: Lessons learned after MAU crashed from 91% to 4%](https://www.touchclass.com/markdown.php/en/case13.md): Finance/Insurance · Learners ~2,100, Compliance Training MAU 91%, Post-training MAU 4%. - [Major P&C Insurer A: 286 learning creators built a self-sustaining content ecosystem](https://www.touchclass.com/markdown.php/en/case14.md): Finance/Insurance · Learners ~39,000, Learning Creators 286, Monthly Opinions 12,000+. - [Mid-size Insurance Agency: Digitized morning briefings with 11 live sessions per month](https://www.touchclass.com/markdown.php/en/case15.md): Finance/Insurance · Learners ~200, Live Sessions 11/M, Cross-training Insurers Multiple Firms. > Source governance: https://www.touchclass.com/data/source-governance.json · Full LLM context: https://www.touchclass.com/en/llms-full.txt · Structured data: https://www.touchclass.com/data/capability-effects.json, https://www.touchclass.com/data/solution-use-cases.json