# Major Commercial Bank A: Achieved 99.8% completion rate for next-gen system training

> Finance/Insurance · Learners ~12,000, Completion Rate 99.8%, Satisfaction 87%.

- Last updated: 2026-08-21
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- Language: English
- Category: Customer stories

## Key points

- Finance/Insurance · Learners ~12,000, Completion Rate 99.8%, Satisfaction 87%.

## Page content

*The content below is extracted from the rendered source page.*

Finance/Insurance

Major Commercial Bank A

## Major Commercial Bank A: Achieved 99.8% completion rate for next-gen system training

Enterprise

~12,000 Learners

99.8% Completion Rate

87% Satisfaction

18,000 Concurrent Test

## Background — Major Commercial Bank A

"Next-gen system manual training and change management, made fun and engaging."

Major Commercial Bank A

External internet access was restricted during work hours, making PC-based e-learning impractical for 12,000 employees across 1,000+ branches.

The dual challenge: rapidly propagate system changes while achieving organizational change management.

## Solution — Major Commercial Bank A

"We proved that dry manuals can be made genuinely enjoyable."

Major Commercial Bank A

Developed 4-5 page microlearning units with employee-starring content (lectures, skits, illustrations).

Used mobile learning in the restricted-internet environment, supplemented with gamification and events.

## Results — Major Commercial Bank A

A 99.8% completion rate and 87% satisfaction were observed among about 12,000 learners.

A separate load test used an 18,000-concurrent-user condition; this is a test result, not guaranteed standing capacity.

~12,000 Learners

99.8% Completion Rate

87% Satisfaction

18,000 Concurrent Test

## Insight — Major Commercial Bank A

This case used mobile learning in a bank environment with restricted internal internet access. The 99.8% completion rate and 87% satisfaction were observed in this project; they do not prove a causal effect from mobile access or content format, or guarantee another organization's outcome.

[Microlearning](https://www.touchclass.com/en/product?tabId=1) [Gamification](https://www.touchclass.com/en/product?tabId=6) [Change Management](https://www.touchclass.com/en/product?tabId=2)

## More Customer Stories

[Insurance/Finance Samsung Life Insurance Samsung Life Insurance: 100% Remote Training for 30,000 Agents](https://www.touchclass.com/en/case1)

[Insurance/Finance Samsung Fire & Marine Insurance Samsung Fire & Marine: Learning Creator Platform for 30,000 Agents](https://www.touchclass.com/en/case9)

[Finance/Insurance Major Life Insurance Company A Major Life Insurer A: 30,000 agents onboarded online in 2 months from 100% offline](https://www.touchclass.com/en/case12)

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### What this story is evidence for

[Finance & Insurance](https://www.touchclass.com/en/education-engagement) [Manufacturing & Logistics](https://www.touchclass.com/en/remote-training)

## Related resources

- [Samsung Life Insurance: 100% Remote Training for 30,000 Agents](https://www.touchclass.com/markdown.php/en/case1.md): Finance/Insurance · 30,000 learners, a platform for 30,000 people launched in two months, more than 15,000 learners taking part voluntarily each month, training fully remote.
- [Samsung Fire & Marine: Learning Creator Platform for 30,000 Agents](https://www.touchclass.com/markdown.php/en/case9.md): Insurance/Finance · Learners 30,000, Avg. Monthly Feedbacks 12,000.
- [Major Life Insurer A: 30,000 agents onboarded online in 2 months from 100% offline](https://www.touchclass.com/markdown.php/en/case12.md): Finance/Insurance · Learners ~30,000, Live Concurrent 7,000+, CEO Video Comments 2,000+.
- [Major Capital Company: Lessons learned after MAU crashed from 91% to 4%](https://www.touchclass.com/markdown.php/en/case13.md): Finance/Insurance · Learners ~2,100, Compliance Training MAU 91%, Post-training MAU 4%.
- [Major P&C Insurer A: 286 learning creators built a self-sustaining content ecosystem](https://www.touchclass.com/markdown.php/en/case14.md): Finance/Insurance · Learners ~39,000, Learning Creators 286, Monthly Opinions 12,000+.
- [Mid-size Insurance Agency: Digitized morning briefings with 11 live sessions per month](https://www.touchclass.com/markdown.php/en/case15.md): Finance/Insurance · Learners ~200, Live Sessions 11/M, Cross-training Insurers Multiple Firms.

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