# AI Learning Assistant > An AI chatbot trained on your own training materials; instant answers, no searching. - Last updated: 2026-08-21 - Canonical URL: https://www.touchclass.com/en/ai-assistant - Markdown mirror URL: https://www.touchclass.com/markdown.php/en/ai-assistant.md - Language: English - Category: AI features ## Key points - An AI chatbot trained on your own training materials; instant answers, no searching. ## Feature details (structured data) ### What it does - Provides course-specific learner Q&A using closed AI trained on a company's own approved training materials. ### Detailed functions - course/category-level AI separation - admin prompt and answer-tone settings - answer scope control - source-aware answers from approved materials - conversation history linked to learning operations ### Effects - public FAQ/case messaging cites phone inquiries falling from 80 per day to 5 in an automotive training context - reduces repeated learner support questions - keeps answers tied to approved corporate knowledge instead of open web search ### Security and operations notes - customer AI knowledge assets are stated as not used for AI model training - describe as closed/company-material-based AI; avoid claiming it can access every company system unless integration is confirmed ### Source URLs - https://www.touchclass.com/en/ai-assistant - https://www.touchclass.com/en/security - https://www.touchclass.com/en/questions ## Page content *The content below is extracted from the rendered source page.* AI Learning Assistant ## AI answers your learners' questions A Closed AI trained only on your internal training materials. Course-specific fine-tuning delivers expert-level answers while blocking corporate data leaks. 90%+ Auto company event FAQ phone inquiries reduced 3,000 Major pharma sales reps with custom recommendations 70% Top-operator MAU (Global avg: 10-15%) [Book a Free Demo](https://www.touchclass.com/form/contact) Download Proposal ## Closed AI — Your Internal AI - Fine-tuned Expert Answers AI pre-trained on each course's materials answers like a subject matter expert. Unlike generic ChatGPT, it provides accurate answers limited to your training content. Independent fine-tuned model per course - Internal Data Only Learns only from internal training materials — not public internet knowledge. File upload/download is blocked to prevent corporate data leaks at the source. Corporate data leak prevention built-in - Prompt Management Admins set the AI's response scope and tone directly. Apply different prompts per category to guide contextually accurate answers. Per-category prompt customization - Category-separated AI Models Run independent AI models for safety training, product training, compliance, and more. Each model stays within its assigned domain, reducing off-topic answers and hallucination risk. Maximize domain expertise AI Learning Assistant — Product Safety Training What are the precautions for storing lithium-ion batteries? Follow these 3 rules for lithium-ion battery storage: 1. Storage temperature: 15-25°C (block direct sunlight) 2. Maintain 40-60% charge before storage 3. Store separately from metal objects (short-circuit prevention) Source: Safety Training Session 3 - Battery Handling Manual (p.24-26) What happens if storage temperature is exceeded? Above 45°C, there is a risk of thermal runaway, with battery swelling and potential ignition. Source: Safety Training Session 3 (p.27) Closed AI Security Boundary ✓ Allowed Allow Q&A based on internal training materials Allow Course content summary and key points Allow Learning progress check and recommendations Allow AI quiz generation per course Allow Source-cited responses from training materials ✗ Blocked Block External internet information access Block File upload/download Block External transfer of confidential internal data Block Unauthorized access to other department materials 🔒 ISMS-P / ISO 27001 certified security architecture AI Prompt Management — Admin Settings System Prompt (Safety Training) You are a manufacturing safety expert. Only answer from training materials. If uncertain, respond with "Please contact your training manager." System Prompt (Sales Training) You are a sales skills coach. Focus answers on customer interaction scenarios. Never provide pricing information. System Prompt (Compliance) You are a compliance training specialist. Cite legal provisions and company policies accurately. For legal interpretation questions, provide the legal team's contact information. Response Length Concise Standard Detailed Response Tone Friendly Business Expert Configured prompts 3 categories active AI Model Status by Category Product Safety 23 courses Active Sales Skills 18 courses Active Compliance 12 courses Active Leadership 8 courses Active IT Security 9 courses Active New Hire Onboarding 6 courses Setup CS Training 4 courses Setup Total AI models 5 active / 2 in setup ## From progress tracking to scheduling — AI manages it - Mandatory Training Guide AI automatically notifies learners about incomplete mandatory courses and approaching deadlines. Ask the chatbot and instantly see remaining required training and due dates. Personalized learning guidance - Course Summary & Q&A Get key takeaways from long courses and ask questions instantly during learning. Source citations from training materials ensure accuracy. - Learning Progress Tracking See your complete learning status at a glance. AI prioritizes and recommends courses with low progress and auto-calculates days until deadlines. - Next Course Recommendations AI analyzes learning history and job role to auto-recommend next courses. A major pharmaceutical company uses this to deliver personalized recommendations to 3,000 sales representatives. Major pharma: 3,000 reps with custom recommendations AI Learning Guide — M. Kim What mandatory training do I have left this month? M. Kim, you have 2 incomplete mandatory courses for April: ⚠ Privacy Protection (Mandatory) 60 min / Due: April 15 D-14 📚 Workplace Harassment Prevention 30 min / Due: April 30 D-29 📚 Sexual Harassment Prevention (Mandatory) 60 min / Due: May 15 D-44 ✓ Privacy Protection — Completed March 28 ✓ Information Security Basics — Completed March 15 Total mandatory courses 2 completed / 3 remaining / 5 total Course Summary — Leadership Communication 📄 Key Course Summary **1. 3 Stages of Listening**: Passive → Active → Empathetic **2. Feedback Formula**: SBI (Situation-Behavior-Impact) Model **3. 1:1 Meeting**: Weekly 15 min, growth-focused, not performance-focused Give me an SBI model example Here's an SBI model example: **S (Situation)**: "In last Tuesday's team meeting" **B (Behavior)**: "You visualized and presented the customer data" **I (Impact)**: "The team immediately understood the status" Source: Leadership Communication Session 2 (p.15) Can you use SBI for negative feedback too? Yes, here's a negative feedback example: **S**: "In yesterday's client meeting" **B**: "You gave an impromptu presentation without prepared materials" **I**: "The client had to request the key figures again" Source: Leadership Communication Session 2 (p.18) Learning Progress — M. Kim 67% Overall completion 8/12 Courses completed 2 Due soon Compliance Training75% Job Skills Training60% Leadership Training50% Self-development100% AI Custom Learning Recommendations Recommendations based on M. Kim's role (Sales Team 2) and learning history 🏅 Advanced Negotiation Strategy 87% of peers completed · 45 min Top Pick 📈 Data-driven Sales Analysis Follow-up to recently completed 'Sales Analysis Basics' Follow-up 👥 CRM Practical Skills Popular among similar role learners Peers 💡 Behavior-based personalization + similar learners + trending searches ## Real results from real companies - Global Auto Company — 90%+ fewer phone inquiries Over a roughly one-month event-FAQ pilot in 2024, phone inquiries to the training manager fell from about 80 a day to about 5. AI answers product and maintenance questions for 1,700 dealer staff instantly. The figure comes from a narrow event FAQ, so more complex question types should not be expected to fall by the same margin. AI service billed at $2,500/month as add-on revenue - Major Pharma — 3,000 personalized recommendations Delivers tracker-based custom course recommendations to 3,000 sales reps. The YouTube-like learning platform encourages repeat use and won Korea's HRD Excellence Award. Korea HRD Excellence Award winner - Hallucination Minimization Answers are limited to course training materials, significantly reducing error rates. Every response cites the source (course name, page) for easy verification. - LMS-integrated Learning History All AI conversations are auto-recorded in LMS learning history. This enables training-history tracking and analysis that external AI tools like ChatGPT can't provide. Global Auto Company — AI Impact BEFORE 80/day Phone inquiries AFTER 5/day Phone inquiries 93.75% Inquiry reduction **Scope**: 1,700 dealer staff **Measured over**: a ~1-month event-FAQ pilot in 2024 **Use case**: Vehicle maintenance manuals, product specs, parts info AI Q&A **Revenue**: AI service billed at $2,500/month Major Pharma — Custom Course Recommendations P Major Pharmaceutical Company Pharmaceuticals · 3,000 sales reps 🏆 HRD Award Learner Behavior Tracking Per-rep learning pattern and interest analysis Custom Course Recommendations Auto-recommend based on individual competency gaps Encouragement & Coaching Auto-remind non-completers, learning coaching YouTube-style Continuous Access Useful expert content → voluntary return visits Answer Accuracy Comparison Question: "What's the fire extinguisher usage sequence?" External AI ChatGPT Generally, follow the PASS method: Pull, Aim, Squeeze, Sweep... ⚠ May differ from your facility's actual extinguisher (ABC dry chemical) procedure Closed AI TouchClass For our facility's extinguisher (ABC dry chemical, 3.3kg): 1. Remove safety pin → 2. Aim nozzle at base of fire → 3. Squeeze handle → 4. Sweep side to side Source: Safety Training Session 4 (p.31-32) High External AI error risk Minimal Closed AI error risk 🔍 All responses auto-cite training material source (course name, page) for admin verification. AI Conversation History — M. Kim Total AI queries 127 Product Safety AI Q&A (23 queries) Lithium battery storage, chemical handling, etc. 2026-04-01 14:32 Leadership Communication Q&A (8 queries) SBI model, listening techniques, 1:1 meetings 2026-03-28 09:15 Sales Skills Course Summary (5 queries) Advanced negotiation, customer needs analysis summary 2026-03-25 16:48 Compliance Mandatory Guide (2 queries) Due date check, remaining course lookup 2026-03-20 11:00 ## Closed AI vs External AI Why enterprises need Closed AI | Category | External AI (ChatGPT, etc.) | TouchClass Closed AI | | --- | --- | --- | | Training Scope | All public knowledge | Internal training materials only | | Security | No internal controls | File upload/download blocked | | Hallucination | High error probability | Training-only scope, significantly lower errors | | Customization | Not available | Category + prompt management | | Learning History | No tracking | LMS-integrated history tracking | | Fine-tuning | Generic model only | Independent fine-tuning per course | | Response Scope Control | Not available | Admin prompt controls | ## AI Assistant Impact Measured results from actual customers 80→5/day Global auto company daily phone inquiries reduced 3,000 Major pharma sales reps with custom courses 70% Top-operator MAU Global avg: 10-15% $2.5K/mo AI service billed as add-on revenue ## Unlimited AI chatbots, ready to use Create unlimited AI chatbots, each tailored to a specific task. 📝 ### Meeting Notes Generator Organize meeting content and extract action items automatically. 🌐 ### Custom Translator Specialized translation aligned with your company's internal terminology. 📊 ### PPT Planning Consultant Design presentation structure and storyline with AI assistance. ✉ ### Business Email Writer Draft professional business emails instantly for any situation. ## Boost learning efficiency with AI Assistant. Keep learners engaged. [Book a Free Demo](https://www.touchclass.com/form/contact) ### Related Features [AI Admin](https://www.touchclass.com/en/ai-admin) [AI Curation](https://www.touchclass.com/en/ai-curation) [AI ShortClass](https://www.touchclass.com/en/ai-shortclass) ## Related resources - [AI features overview](https://www.touchclass.com/markdown.php/en/ai-features.md): Six AI capabilities — content creation, learning assistant, admin automation, curation, ShortClass, and ReFlash. - [AI Admin](https://www.touchclass.com/markdown.php/en/ai-admin.md): Automate LMS administration with smart dashboards, automated reports, and intelligent course management. - [AI Curation](https://www.touchclass.com/markdown.php/en/ai-curation.md): AI content recommendations tailored to each learner's role, history, and goals. - [AI ShortClass](https://www.touchclass.com/markdown.php/en/ai-shortclass.md): Auto-convert long videos into 10–60s short-form clips, with keyword-based recommendations and five types of learning analytics. - [ReFlash (Alpha)](https://www.touchclass.com/markdown.php/en/reflash.md): AI training-video authoring in two modes — motion graphics and AI video — from one script. Ten playable samples across five topics, with MP4 export and bulk batches. > Source governance: https://www.touchclass.com/data/source-governance.json · Full LLM context: https://www.touchclass.com/en/llms-full.txt · Structured data: https://www.touchclass.com/data/capability-effects.json, https://www.touchclass.com/data/solution-use-cases.json