# Integrated Logistics Provider Bridges Communication Gaps Across Dozens of Terminals via Mobile Community

> Logistics & Transportation · National Terminal Learners ~3,000, Social Posts 100+/M, Off-season MAU 30%+.

- Last updated: 2026-07-15
- Canonical URL: https://www.touchclass.com/en/case95
- Markdown mirror URL: https://www.touchclass.com/en/case95.md
- Language: English
- Category: Customer stories

## Key points

- Logistics & Transportation · National Terminal Learners ~3,000, Social Posts 100+/M, Off-season MAU 30%+.

## Page content

*The content below is extracted from the rendered source page.*

Logistics & Transportation

Integrated Logistics Provider

## Integrated Logistics Provider Bridges Communication Gaps Across Dozens of Terminals via Mobile Community

Standard

~3,000 National Terminal Learners

100+/M Social Posts

30%+ Off-season MAU

## Background

Approximately 3,000 field workers across dozens of logistics terminals received HQ directives only via fax and verbal relay through middle managers. Best practices were siloed between terminals, and there was no channel for field feedback to reach headquarters. Safety or operational updates took days to propagate, causing frequent on-site confusion.

## Solution

Following the whitepaper principle of "communication as the entry point for training," the social board was launched before training content. Peer recognition, cross-terminal best practice sharing, and safety alerts were combined to create reasons to open the app. Once engagement was established, logistics manuals and safety training content were layered in naturally.

## Results

Over 100 social posts per month established a cross-terminal communication culture. Off-season MAU held above 30%, with the social space serving as the pathway to training content consumption. Operational updates from HQ reached all terminals same-day via push notifications, and best practices began flowing systematically between locations.

~3,000 National Terminal Learners

100+/M Social Posts

30%+ Off-season MAU

## Insight

Whitepaper data shows that in the standard scenario — combining mandatory training, always-on manual content, and social features — off-season MAU of 15–30% is achievable. Administrators must personally seed the social board for the first two weeks. No employee posts first to an empty board. Five seed posts are the critical mass for initial momentum.

[Social Board](https://www.touchclass.com/en/product) [Kudos Relay](https://www.touchclass.com/en/product) [Push Notifications](https://www.touchclass.com/en/product) [Mobile Manuals](https://www.touchclass.com/en/product)

## More Customer Stories

[Automotive Toyota Korea Toyota Korea: Achieving 97% Learning Completion Rate](https://www.touchclass.com/en/case2)

[Logistics & Transportation Home Appliance Rental Company Home Appliance Rental Company Deploys Emergency Response Materials to 5,000 Field Technicians Within 2 Hours](https://www.touchclass.com/en/case91)

[Logistics & Transportation Major Cable TV Provider Cable TV Provider Equips 1,300 Field Technicians with Mobile Manuals for Instant Situational Response](https://www.touchclass.com/en/case92)

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> Source governance: https://www.touchclass.com/data/source-governance.json · Full LLM context: https://www.touchclass.com/en/llms-full.txt · Structured data: https://www.touchclass.com/data/capability-effects.json, https://www.touchclass.com/data/solution-use-cases.json