# Samsung Fire & Marine: Learning Creator Platform for 30,000 Agents

> Insurance/Finance · Learners 30,000, Avg. Monthly Feedbacks 12,000.

- Last updated: 2026-07-15
- Canonical URL: https://www.touchclass.com/en/case9
- Markdown mirror URL: https://www.touchclass.com/en/case9.md
- Language: English
- Category: Customer stories

## Key points

- Insurance/Finance · Learners 30,000, Avg. Monthly Feedbacks 12,000.

## Page content

*The content below is extracted from the rendered source page.*

[Customer Stories](https://www.touchclass.com/en/casehome) Finance & Insurance

## Samsung Fire & Marine: Learning Creator Platform for 30,000 Agents

Agents look up what they need during customer interactions right inside TouchClass.

### Background

Needed an efficient training solution to raise and level expertise across a large insurance agent organization.

### How It's Used

Agents produce content based on real-world know-how, and top creators earn rewards — an active content ecosystem.

### Results

12,000+ pieces of learning feedback each month, and 3,000+ agents logging in daily — consistently high engagement.

How Samsung Fire & Marine Insurance runs a learning creator platform for 30,000 agents with TouchClass

Industry

Finance & Insurance

Learners

30,000

Purpose & Effect

Stronger agent skills, in-house content production, learning feedback, shared sales know-how, better mobile access

Features Used

Editor, Learning Feedback, Social Learning (SNS-style board), Gamification

[Contact Sales](https://www.touchclass.com/form/contact)

## More Customer Stories

[Insurance/Finance Samsung Life Insurance Samsung Life Insurance: 100% Remote Training for 30,000 Agents](https://www.touchclass.com/en/case1)

[Finance/Insurance Major Life Insurance Company A Major Life Insurer A: 30,000 agents onboarded online in 2 months from 100% offline](https://www.touchclass.com/en/case12)

[Finance/Insurance Major Capital Company Major Capital Company: Lessons learned after MAU crashed from 91% to 4%](https://www.touchclass.com/en/case13)

## Related resources

- [Samsung Life Insurance: 100% Remote Training for 30,000 Agents](https://www.touchclass.com/en/case1.md): Insurance/Finance · Learners 30,000, First Live Viewers 6,000, Content Views 180K.
- [Major Life Insurer A: 30,000 agents onboarded online in 2 months from 100% offline](https://www.touchclass.com/en/case12.md): Finance/Insurance · Learners ~30,000, Live Concurrent 7,000+, CEO Video Comments 2,000+.
- [Major Capital Company: Lessons learned after MAU crashed from 91% to 4%](https://www.touchclass.com/en/case13.md): Finance/Insurance · Learners ~2,100, Compliance Training MAU 91%, Post-training MAU 4%.
- [Major P&C Insurer A: 286 learning creators built a self-sustaining content ecosystem](https://www.touchclass.com/en/case14.md): Finance/Insurance · Learners ~39,000, Learning Creators 286, Monthly Opinions 12,000+.
- [Mid-size Insurance Agency: Digitized morning briefings with 11 live sessions per month](https://www.touchclass.com/en/case15.md): Finance/Insurance · Learners ~200, Live Sessions 11/M, Cross-training Insurers Multiple Firms.
- [Major Commercial Bank A: Achieved 99.8% completion rate for next-gen system training](https://www.touchclass.com/en/case16.md): Finance/Insurance · Learners ~12,000, Completion Rate 99.8%, Satisfaction 87%.

> Source governance: https://www.touchclass.com/data/source-governance.json · Full LLM context: https://www.touchclass.com/en/llms-full.txt · Structured data: https://www.touchclass.com/data/capability-effects.json, https://www.touchclass.com/data/solution-use-cases.json