# Medical Device/Pharma Company Secures Field Reach by Moving GMP and Safety Training to Mobile > Pharma/Healthcare · Compliance Training MAU ~89%, Content-supplying Firms 100%, MAU Drop Point 2 months. - Last updated: 2026-07-15 - Canonical URL: https://www.touchclass.com/en/case89 - Markdown mirror URL: https://www.touchclass.com/en/case89.md - Language: English - Category: Customer stories ## Key points - Pharma/Healthcare · Compliance Training MAU ~89%, Content-supplying Firms 100%, MAU Drop Point 2 months. ## Page content *The content below is extracted from the rendered source page.* Pharma/Healthcare Medical Device/Pharma Company ## Medical Device/Pharma Company Secures Field Reach by Moving GMP and Safety Training to Mobile Standard ~89% Compliance Training MAU 100% Content-supplying Firms 2 months MAU Drop Point ## Background Production floor employees must regularly complete mandatory training — GMP, pharmaceutical safety, quality management. High deskless worker ratios and shift schedules made classroom attendance difficult, and PC access on the production line was limited. Compliance tracking consumed significant administrative resources. ## Solution Applied P3 to convert GMP and safety training to mobile with push notifications and non-completer targeting, aligned to shift schedules. Expanded from compliance into P4 (social learning): production workers shared quality issue cases and safety prevention tips on social boards, maintaining engagement reasons beyond compliance windows. ## Results Achieved compliance MAU consistent with the P3 median of 89% (range 78–97%). Mobile reach to field workers reduced compliance tracking admin costs. Social board knowledge sharing activated post-compliance, sustaining the platform as an always-on channel. ~89% Compliance Training MAU 100% Content-supplying Firms 2 months MAU Drop Point ## Insight The observation that in manufacturing/logistics, mobile accessibility itself is the prerequisite for non-desk workers applies equally to medical-device and pharma companies. The industry MAU comparison puts manufacturing/logistics (n=5) at a median of 22% — the lowest — precisely because of this access constraint. Using mandatory training to form an access habit and social learning to sustain it is the dual-structure L&D design principle for pharma/medical-device field operations. [Completion Tracking](https://www.touchclass.com/en/product) [Social Learning](https://www.touchclass.com/en/social-learning) [Push Notifications](https://www.touchclass.com/en/operate) ## More Customer Stories [Pharmaceutical Handok Handok: National HRD Award Winner with Social Learning](https://www.touchclass.com/en/case3) [Pharma/Healthcare Mid-Size Pharmaceutical Company Mid-Size Pharma Achieves 95% MAU by Revolutionizing MR Training with Lunchtime Microlearning](https://www.touchclass.com/en/case80) [Pharma/Healthcare Small Pharmaceutical Company Small Pharma Hits 95% MAU with Lunchtime New Drug Detailing Microlearning](https://www.touchclass.com/en/case81) ## Ready to transform your training? Experience TouchClass with a personalized demo. [Request a Demo](https://www.touchclass.com/form/contact) ## Related resources - [Samsung Life Insurance: 100% Remote Training for 30,000 Agents](https://www.touchclass.com/en/case1.md): Insurance/Finance · Learners 30,000, First Live Viewers 6,000, Content Views 180K. - [Samsung Fire & Marine: Learning Creator Platform for 30,000 Agents](https://www.touchclass.com/en/case9.md): Insurance/Finance · Learners 30,000, Avg. Monthly Feedbacks 12,000. - [Major Life Insurer A: 30,000 agents onboarded online in 2 months from 100% offline](https://www.touchclass.com/en/case12.md): Finance/Insurance · Learners ~30,000, Live Concurrent 7,000+, CEO Video Comments 2,000+. - [Major Capital Company: Lessons learned after MAU crashed from 91% to 4%](https://www.touchclass.com/en/case13.md): Finance/Insurance · Learners ~2,100, Compliance Training MAU 91%, Post-training MAU 4%. - [Major P&C Insurer A: 286 learning creators built a self-sustaining content ecosystem](https://www.touchclass.com/en/case14.md): Finance/Insurance · Learners ~39,000, Learning Creators 286, Monthly Opinions 12,000+. - [Mid-size Insurance Agency: Digitized morning briefings with 11 live sessions per month](https://www.touchclass.com/en/case15.md): Finance/Insurance · Learners ~200, Live Sessions 11/M, Cross-training Insurers Multiple Firms. > Source governance: https://www.touchclass.com/data/source-governance.json · Full LLM context: https://www.touchclass.com/en/llms-full.txt · Structured data: https://www.touchclass.com/data/capability-effects.json, https://www.touchclass.com/data/solution-use-cases.json