# Everland: Building a Knowledge-Sharing Culture with Gen Z Staff

> Hospitality/Leisure · Cast Members 600.

- Last updated: 2026-07-15
- Canonical URL: https://www.touchclass.com/en/case7
- Markdown mirror URL: https://www.touchclass.com/en/case7.md
- Language: English
- Category: Customer stories

## Key points

- Hospitality/Leisure · Cast Members 600.

## Page content

*The content below is extracted from the rendered source page.*

[Customer Stories](https://www.touchclass.com/en/casehome) Hospitality & Service

## Everland: Building a Knowledge-Sharing Culture with Gen Z Staff

Gen Z cast members create, share, and connect through content on their own terms.

### Background

Moving past top-down instruction to an environment where cast members create and share content themselves — and feel a sense of achievement.

### How It's Used

One unified channel via app push — from urgent field issues to everyday employee benefit updates.

### Results

Built a live staff network — real-time app alerts handle urgent situations like lost children across the park.

How Everland created a social sharing culture among Gen Z cast members with TouchClass

Industry

Hospitality & Service

Learners

2,400

Purpose & Effect

Stronger Gen Z engagement, intrinsic motivation, self-driven content, real-time updates, active internal community

Features Used

Social Learning (SNS-style board), App Push, Editor

[Contact Sales](https://www.touchclass.com/form/contact)

## More Customer Stories

[Hospitality/Leisure Kensington Hotel Kensington Hotel: Internal Broadcasting Across 15 Locations](https://www.touchclass.com/en/case5)

[Service & Leisure Major Leisure Service Company Major Leisure Service Company Records Quiz Participation Exceeding Total Registered Learners](https://www.touchclass.com/en/case101)

[Service & Leisure Resort & Hotel Group Resort & Hotel Group Learns Hard Lesson: MAU Drops 50%+ When Content Upload Stops](https://www.touchclass.com/en/case102)

## Related resources

- [Samsung Life Insurance: 100% Remote Training for 30,000 Agents](https://www.touchclass.com/en/case1.md): Insurance/Finance · Learners 30,000, First Live Viewers 6,000, Content Views 180K.
- [Samsung Fire & Marine: Learning Creator Platform for 30,000 Agents](https://www.touchclass.com/en/case9.md): Insurance/Finance · Learners 30,000, Avg. Monthly Feedbacks 12,000.
- [Major Life Insurer A: 30,000 agents onboarded online in 2 months from 100% offline](https://www.touchclass.com/en/case12.md): Finance/Insurance · Learners ~30,000, Live Concurrent 7,000+, CEO Video Comments 2,000+.
- [Major Capital Company: Lessons learned after MAU crashed from 91% to 4%](https://www.touchclass.com/en/case13.md): Finance/Insurance · Learners ~2,100, Compliance Training MAU 91%, Post-training MAU 4%.
- [Major P&C Insurer A: 286 learning creators built a self-sustaining content ecosystem](https://www.touchclass.com/en/case14.md): Finance/Insurance · Learners ~39,000, Learning Creators 286, Monthly Opinions 12,000+.
- [Mid-size Insurance Agency: Digitized morning briefings with 11 live sessions per month](https://www.touchclass.com/en/case15.md): Finance/Insurance · Learners ~200, Live Sessions 11/M, Cross-training Insurers Multiple Firms.

> Source governance: https://www.touchclass.com/data/source-governance.json · Full LLM context: https://www.touchclass.com/en/llms-full.txt · Structured data: https://www.touchclass.com/data/capability-effects.json, https://www.touchclass.com/data/solution-use-cases.json