# Kensington Hotel: Internal Broadcasting Across 15 Locations

> Hospitality/Leisure · Nationwide Locations 15, Avg. Post Views 200.

- Last updated: 2026-07-15
- Canonical URL: https://www.touchclass.com/en/case5
- Markdown mirror URL: https://www.touchclass.com/en/case5.md
- Language: English
- Category: Customer stories

## Key points

- Hospitality/Leisure · Nationwide Locations 15, Avg. Post Views 200.

## Page content

*The content below is extracted from the rendered source page.*

[Customer Stories](https://www.touchclass.com/en/casehome) Hospitality & Service

## Kensington Hotel: Internal Broadcasting Across 15 Locations

We tap Gen Z staff for ideas to stay ahead of shifting consumers.

### Background

Connect field staff across nationwide hotel and resort chains in one online space to close information gaps and enable real collaboration.

### How It's Used

Staff stories, live Q&A on concerns, and interview content — trendy formats that match Gen Z taste and drive voluntary participation.

### Results

Notice read rates jumped versus email and groupware, and posts average 200+ views each.

How Kensington Hotel built an internal broadcasting channel across 15 locations with TouchClass

Industry

Hospitality & Service

Learners

1,000

Purpose & Effect

Stronger Gen Z engagement, unified chain-wide info, higher campaign participation, culture renewal

Features Used

Social Learning (SNS-style board), App Push, Live Streaming, Learning Management

[Contact Sales](https://www.touchclass.com/form/contact)

## More Customer Stories

[Hospitality/Leisure Everland Everland: Building a Knowledge-Sharing Culture with Gen Z Staff](https://www.touchclass.com/en/case7)

[Service & Leisure Major Leisure Service Company Major Leisure Service Company Records Quiz Participation Exceeding Total Registered Learners](https://www.touchclass.com/en/case101)

[Service & Leisure Resort & Hotel Group Resort & Hotel Group Learns Hard Lesson: MAU Drops 50%+ When Content Upload Stops](https://www.touchclass.com/en/case102)

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> Source governance: https://www.touchclass.com/data/source-governance.json · Full LLM context: https://www.touchclass.com/en/llms-full.txt · Structured data: https://www.touchclass.com/data/capability-effects.json, https://www.touchclass.com/data/solution-use-cases.json