# Global Office Equipment Manufacturer: Digitized all product manuals for on-site repairs > Manufacturing · Learners ~130, Manual Digitalization All Products, Global Enterprise 200 countries. - Last updated: 2026-07-15 - Canonical URL: https://www.touchclass.com/en/case39 - Markdown mirror URL: https://www.touchclass.com/en/case39.md - Language: English - Category: Customer stories ## Key points - Manufacturing · Learners ~130, Manual Digitalization All Products, Global Enterprise 200 countries. ## Page content *The content below is extracted from the rendered source page.* Manufacturing Global Office Equipment Manufacturer ## Global Office Equipment Manufacturer: Digitized all product manuals for on-site repairs Standard ~130 Learners All Products Manual Digitalization 200 countries Global Enterprise ## Background "Technicians can search and check repair procedures right on the spot." Global Office Equipment Manufacturer 130 field technicians needed manuals for the entire product line of a company operating in 200 countries — paper manuals were too bulky to carry. Finding the right manual for a specific product during on-site repairs wasted critical time. ## Solution Digitized full product manuals with searchable image-and-text format on mobile, including business process and software guides. Field technicians can now search and reference any product manual via smartphone during on-site repairs. ## Results All product manuals digitized with real-time updates on new releases; no more carrying bulky paper manuals. Search functionality reduced on-site repair time by enabling instant lookup of specific product features. ~130 Learners All Products Manual Digitalization 200 countries Global Enterprise ## Insight Even at 130 people, the value of a mobile manual is clear. For field technicians in manufacturing, "all product manuals in my hand" is not a training tool but a work tool. When the learning platform functions as a work archive, the reason to log in shifts from "training" to "work essential," and always-on access becomes natural. [Mobile Manual](https://www.touchclass.com/en/product?tabId=1) [Field Job Training](https://www.touchclass.com/en/product?tabId=1) ## More Customer Stories [Manufacturing LS-Nikko Copper LS-Nikko Copper: Driving Digital Transformation in Manufacturing](https://www.touchclass.com/en/case11) [Manufacturing Global Automotive Brand (Korea) Global Auto Brand: AI FAQ reduced repetitive inquiries and transformed training](https://www.touchclass.com/en/case30) [Manufacturing Major Manufacturing & Logistics Group Major Manufacturing & Logistics Group: 1,000+ course library and buddy program drove always-on learning](https://www.touchclass.com/en/case31) ## Ready to transform your training? Experience TouchClass with a personalized demo. [Request a Demo](https://www.touchclass.com/form/contact) ## Related resources - [Samsung Life Insurance: 100% Remote Training for 30,000 Agents](https://www.touchclass.com/en/case1.md): Insurance/Finance · Learners 30,000, First Live Viewers 6,000, Content Views 180K. - [Samsung Fire & Marine: Learning Creator Platform for 30,000 Agents](https://www.touchclass.com/en/case9.md): Insurance/Finance · Learners 30,000, Avg. Monthly Feedbacks 12,000. - [Major Life Insurer A: 30,000 agents onboarded online in 2 months from 100% offline](https://www.touchclass.com/en/case12.md): Finance/Insurance · Learners ~30,000, Live Concurrent 7,000+, CEO Video Comments 2,000+. - [Major Capital Company: Lessons learned after MAU crashed from 91% to 4%](https://www.touchclass.com/en/case13.md): Finance/Insurance · Learners ~2,100, Compliance Training MAU 91%, Post-training MAU 4%. - [Major P&C Insurer A: 286 learning creators built a self-sustaining content ecosystem](https://www.touchclass.com/en/case14.md): Finance/Insurance · Learners ~39,000, Learning Creators 286, Monthly Opinions 12,000+. - [Mid-size Insurance Agency: Digitized morning briefings with 11 live sessions per month](https://www.touchclass.com/en/case15.md): Finance/Insurance · Learners ~200, Live Sessions 11/M, Cross-training Insurers Multiple Firms. > Source governance: https://www.touchclass.com/data/source-governance.json · Full LLM context: https://www.touchclass.com/en/llms-full.txt · Structured data: https://www.touchclass.com/data/capability-effects.json, https://www.touchclass.com/data/solution-use-cases.json