# Home Appliance & Rental Company: Emergency content delivered to all staff within 2 hours > Manufacturing · Learners ~5,000, Emergency Rollout Time 2 hours, Delivery Time Cut 90%. - Last updated: 2026-07-15 - Canonical URL: https://www.touchclass.com/en/case35 - Markdown mirror URL: https://www.touchclass.com/en/case35.md - Language: English - Category: Customer stories ## Key points - Manufacturing · Learners ~5,000, Emergency Rollout Time 2 hours, Delivery Time Cut 90%. ## Page content *The content below is extracted from the rendered source page.* Manufacturing Home Appliance & Rental Company ## Home Appliance & Rental Company: Emergency content delivered to all staff within 2 hours Business ~5,000 Learners 2 hours Emergency Rollout Time 90% Delivery Time Cut ## Background "Pushing urgent issues to the field in real time made customer response much faster." Home Appliance & Rental Company Product defects and recalls required response manuals to reach 5,000 field engineers within 2 hours — fax/email had uncertain delivery and no tracking. Competitor issue responses took days to reach the field under the old system. ## Solution Combined app push notifications with document sharing for a single distribute-confirm flow for emergency content. Automated re-send to non-readers with real-time read-receipt tracking. ## Results 90% reduction in delivery time vs. fax/email. Response manuals distributed to all engineers within 2 hours nationwide. Platform evolved from training tool to emergency information infrastructure with real-time read tracking. ~5,000 Learners 2 hours Emergency Rollout Time 90% Delivery Time Cut ## Insight The value of a learning platform is not limited to training. Its use as emergency-information infrastructure is especially effective in manufacturing and appliance/rental industries, where the combination of push notifications and file sharing decisively replaces legacy fax and email systems. Handling distribution, confirmation, and completion in a single flow is the key differentiator. [Emergency Distribution](https://www.touchclass.com/en/product?tabId=1) [Mobile Manual](https://www.touchclass.com/en/product?tabId=1) ## More Customer Stories [Manufacturing LS-Nikko Copper LS-Nikko Copper: Driving Digital Transformation in Manufacturing](https://www.touchclass.com/en/case11) [Manufacturing Global Automotive Brand (Korea) Global Auto Brand: AI FAQ reduced repetitive inquiries and transformed training](https://www.touchclass.com/en/case30) [Manufacturing Major Manufacturing & Logistics Group Major Manufacturing & Logistics Group: 1,000+ course library and buddy program drove always-on learning](https://www.touchclass.com/en/case31) ## Ready to transform your training? Experience TouchClass with a personalized demo. [Request a Demo](https://www.touchclass.com/form/contact) ## Related resources - [Samsung Life Insurance: 100% Remote Training for 30,000 Agents](https://www.touchclass.com/en/case1.md): Insurance/Finance · Learners 30,000, First Live Viewers 6,000, Content Views 180K. - [Samsung Fire & Marine: Learning Creator Platform for 30,000 Agents](https://www.touchclass.com/en/case9.md): Insurance/Finance · Learners 30,000, Avg. Monthly Feedbacks 12,000. - [Major Life Insurer A: 30,000 agents onboarded online in 2 months from 100% offline](https://www.touchclass.com/en/case12.md): Finance/Insurance · Learners ~30,000, Live Concurrent 7,000+, CEO Video Comments 2,000+. - [Major Capital Company: Lessons learned after MAU crashed from 91% to 4%](https://www.touchclass.com/en/case13.md): Finance/Insurance · Learners ~2,100, Compliance Training MAU 91%, Post-training MAU 4%. - [Major P&C Insurer A: 286 learning creators built a self-sustaining content ecosystem](https://www.touchclass.com/en/case14.md): Finance/Insurance · Learners ~39,000, Learning Creators 286, Monthly Opinions 12,000+. - [Mid-size Insurance Agency: Digitized morning briefings with 11 live sessions per month](https://www.touchclass.com/en/case15.md): Finance/Insurance · Learners ~200, Live Sessions 11/M, Cross-training Insurers Multiple Firms. > Source governance: https://www.touchclass.com/data/source-governance.json · Full LLM context: https://www.touchclass.com/en/llms-full.txt · Structured data: https://www.touchclass.com/data/capability-effects.json, https://www.touchclass.com/data/solution-use-cases.json