# Major Commercial Bank C: Connected interviewer training pre- and post-sessions via mobile

> Finance/Insurance · Learners ~100, Training Target Interviewers, Content Format Video + E-Book.

- Last updated: 2026-07-15
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- Language: English
- Category: Customer stories

## Key points

- Finance/Insurance · Learners ~100, Training Target Interviewers, Content Format Video + E-Book.

## Page content

*The content below is extracted from the rendered source page.*

Finance/Insurance

Major Commercial Bank C

## Major Commercial Bank C: Connected interviewer training pre- and post-sessions via mobile

Standard

~100 Learners

Interviewers Training Target

Video + E-Book Content Format

## Background

"Being able to review the key points in the app right before an interview was a real help."

Major Commercial Bank C

Interviewer training was a specialized pre-season program for 100 assessors, but classroom-only delivery left context gaps.

Low on-site application rate of training content in actual interview settings.

## Solution

Connected pre- and post-classroom learning via mobile with video and E-Book content on interview techniques and evaluation criteria.

Enabled quick review of key points on mobile right before actual interviews.

## Results

Interviewers formed the habit of reviewing key points on mobile before interview day, improving on-site application rates.

Repeatable video and E-Book content extended training beyond a one-time classroom event.

~100 Learners

Interviewers Training Target

Video + E-Book Content Format

## Insight

For special-purpose training (interviewers, evaluators, mentors, etc.), the mobile platform serves as a bridge connecting the pre- and post-phases of in-person training. Even at a small scale of 100 people, connecting pre- and post-session learning raises training ROI, with the ultimate goal of increasing the field-application rate of what was taught.

[Blended Learning](https://www.touchclass.com/en/product?tabId=2) [E-Book](https://www.touchclass.com/en/product?tabId=1)

## More Customer Stories

[Insurance/Finance Samsung Life Insurance Samsung Life Insurance: 100% Remote Training for 30,000 Agents](https://www.touchclass.com/en/case1)

[Insurance/Finance Samsung Fire & Marine Insurance Samsung Fire & Marine: Learning Creator Platform for 30,000 Agents](https://www.touchclass.com/en/case9)

[Finance/Insurance Major Life Insurance Company A Major Life Insurer A: 30,000 agents onboarded online in 2 months from 100% offline](https://www.touchclass.com/en/case12)

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## Related resources

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