# Mid-size Bank: Built a voluntary learning culture via informal learning platform > Finance/Insurance · Learners ~2,000, Operation Period ~3 years, Core Model Informal Learning. - Last updated: 2026-07-15 - Canonical URL: https://www.touchclass.com/en/case25 - Markdown mirror URL: https://www.touchclass.com/en/case25.md - Language: English - Category: Customer stories ## Key points - Finance/Insurance · Learners ~2,000, Operation Period ~3 years, Core Model Informal Learning. ## Page content *The content below is extracted from the rendered source page.* Finance/Insurance Mid-size Bank ## Mid-size Bank: Built a voluntary learning culture via informal learning platform Standard ~2,000 Learners ~3 years Operation Period Informal Learning Core Model ## Background "Even without it being mandatory, employees log in on their own." Mid-size Bank The existing e-learning system was used only for formal compliance courses — employees equated "e-learning" with "mandatory training." Voluntary learning participation was low, and peer knowledge sharing was unstructured. ## Solution Positioned the platform as an informal learning channel, distinct from mandatory e-learning, focused on work knowledge and peer sharing. Created "reasons to log in" through professional development content and colleague know-how exchange. ## Results 3 years of stable operation as an informal learning platform with voluntary participation beyond compliance hours. Peer knowledge sharing via comment features became active, systematically accumulating institutional know-how. ~2,000 Learners ~3 years Operation Period Informal Learning Core Model ## Insight Whitepaper data shows that engagement rises when social learning features are surfaced at the same level as training content. Informal learning positioning is an effective strategy for organizations fatigued by mandatory training — separating compliance training from informal learning lets you build a channel employees voluntarily return to. [Social Learning](https://www.touchclass.com/en/product?tabId=5) [Mobile Learning](https://www.touchclass.com/en/product?tabId=1) ## More Customer Stories [Insurance/Finance Samsung Life Insurance Samsung Life Insurance: 100% Remote Training for 30,000 Agents](https://www.touchclass.com/en/case1) [Insurance/Finance Samsung Fire & Marine Insurance Samsung Fire & Marine: Learning Creator Platform for 30,000 Agents](https://www.touchclass.com/en/case9) [Finance/Insurance Major Life Insurance Company A Major Life Insurer A: 30,000 agents onboarded online in 2 months from 100% offline](https://www.touchclass.com/en/case12) ## Ready to transform your training? Experience TouchClass with a personalized demo. [Request a Demo](https://www.touchclass.com/form/contact) ## Related resources - [Samsung Life Insurance: 100% Remote Training for 30,000 Agents](https://www.touchclass.com/en/case1.md): Insurance/Finance · Learners 30,000, First Live Viewers 6,000, Content Views 180K. - [Samsung Fire & Marine: Learning Creator Platform for 30,000 Agents](https://www.touchclass.com/en/case9.md): Insurance/Finance · Learners 30,000, Avg. Monthly Feedbacks 12,000. - [Major Life Insurer A: 30,000 agents onboarded online in 2 months from 100% offline](https://www.touchclass.com/en/case12.md): Finance/Insurance · Learners ~30,000, Live Concurrent 7,000+, CEO Video Comments 2,000+. - [Major Capital Company: Lessons learned after MAU crashed from 91% to 4%](https://www.touchclass.com/en/case13.md): Finance/Insurance · Learners ~2,100, Compliance Training MAU 91%, Post-training MAU 4%. - [Major P&C Insurer A: 286 learning creators built a self-sustaining content ecosystem](https://www.touchclass.com/en/case14.md): Finance/Insurance · Learners ~39,000, Learning Creators 286, Monthly Opinions 12,000+. - [Mid-size Insurance Agency: Digitized morning briefings with 11 live sessions per month](https://www.touchclass.com/en/case15.md): Finance/Insurance · Learners ~200, Live Sessions 11/M, Cross-training Insurers Multiple Firms. > Source governance: https://www.touchclass.com/data/source-governance.json · Full LLM context: https://www.touchclass.com/en/llms-full.txt · Structured data: https://www.touchclass.com/data/capability-effects.json, https://www.touchclass.com/data/solution-use-cases.json