# Major P&C Insurer B: Structured new hire training with mobile pre-/post-learning

> Finance/Insurance · Learners ~100, Training Target New Hires, Content Format Video + E-Book.

- Last updated: 2026-07-15
- Canonical URL: https://www.touchclass.com/en/case24
- Markdown mirror URL: https://www.touchclass.com/en/case24.md
- Language: English
- Category: Customer stories

## Key points

- Finance/Insurance · Learners ~100, Training Target New Hires, Content Format Video + E-Book.

## Page content

*The content below is extracted from the rendered source page.*

Finance/Insurance

Major P&C Insurance Company B

## Major P&C Insurer B: Structured new hire training with mobile pre-/post-learning

Standard

~100 Learners

New Hires Training Target

Video + E-Book Content Format

## Background

"People prepare in advance, so in-person sessions get far more substantive."

Major P&C Insurance Company B

New hire training relied entirely on classroom sessions with no structured pre-/post-support.

The vast product knowledge required in insurance could not be absorbed in short-term classroom training alone.

## Solution

Built mobile pre-/post-learning with video and E-Book content for pre-hire preparation, in-class support, and post-training review.

Real-time Q&A via comment features resolved new hire questions promptly.

## Results

Pre-learning improved classroom efficiency; post-training mobile access raised on-the-job application rates.

Real-time Q&A rapidly addressed new hire questions, sustaining learning beyond the classroom.

~100 Learners

New Hires Training Target

Video + E-Book Content Format

## Insight

In onboarding new hires at insurers, the mobile platform complements rather than replaces in-person training. Connecting pre- and post-session learning is the key, and once that structure is in place the ROI of time and cost invested in in-person training rises. The effect of pre-session learning is especially large in an industry like insurance, where product knowledge is vast.

[Onboarding](https://www.touchclass.com/en/product?tabId=2) [E-Book](https://www.touchclass.com/en/product?tabId=1)

## More Customer Stories

[Insurance/Finance Samsung Life Insurance Samsung Life Insurance: 100% Remote Training for 30,000 Agents](https://www.touchclass.com/en/case1)

[Insurance/Finance Samsung Fire & Marine Insurance Samsung Fire & Marine: Learning Creator Platform for 30,000 Agents](https://www.touchclass.com/en/case9)

[Finance/Insurance Major Life Insurance Company A Major Life Insurer A: 30,000 agents onboarded online in 2 months from 100% offline](https://www.touchclass.com/en/case12)

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## Related resources

- [Samsung Life Insurance: 100% Remote Training for 30,000 Agents](https://www.touchclass.com/en/case1.md): Insurance/Finance · Learners 30,000, First Live Viewers 6,000, Content Views 180K.
- [Samsung Fire & Marine: Learning Creator Platform for 30,000 Agents](https://www.touchclass.com/en/case9.md): Insurance/Finance · Learners 30,000, Avg. Monthly Feedbacks 12,000.
- [Major Life Insurer A: 30,000 agents onboarded online in 2 months from 100% offline](https://www.touchclass.com/en/case12.md): Finance/Insurance · Learners ~30,000, Live Concurrent 7,000+, CEO Video Comments 2,000+.
- [Major Capital Company: Lessons learned after MAU crashed from 91% to 4%](https://www.touchclass.com/en/case13.md): Finance/Insurance · Learners ~2,100, Compliance Training MAU 91%, Post-training MAU 4%.
- [Major P&C Insurer A: 286 learning creators built a self-sustaining content ecosystem](https://www.touchclass.com/en/case14.md): Finance/Insurance · Learners ~39,000, Learning Creators 286, Monthly Opinions 12,000+.
- [Mid-size Insurance Agency: Digitized morning briefings with 11 live sessions per month](https://www.touchclass.com/en/case15.md): Finance/Insurance · Learners ~200, Live Sessions 11/M, Cross-training Insurers Multiple Firms.

> Source governance: https://www.touchclass.com/data/source-governance.json · Full LLM context: https://www.touchclass.com/en/llms-full.txt · Structured data: https://www.touchclass.com/data/capability-effects.json, https://www.touchclass.com/data/solution-use-cases.json