# Major Card Company: Real-time promotion delivery to 3,500 sales staff

> Finance/Insurance · Learners ~3,500, Training Target Sales, Info Dissemination Real-time.

- Last updated: 2026-07-15
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- Language: English
- Category: Customer stories

## Key points

- Finance/Insurance · Learners ~3,500, Training Target Sales, Info Dissemination Real-time.

## Page content

*The content below is extracted from the rendered source page.*

Finance/Insurance

Major Credit Card Company

## Major Card Company: Real-time promotion delivery to 3,500 sales staff

Business

~3,500 Learners

Sales Training Target

Real-time Info Dissemination

## Background

"On the day a promotion launched, our entire national sales force had the same information."

Major Credit Card Company

3,500 sales staff needed rapid access to fast-changing card promotions and campaigns released monthly.

Email and notice board systems had uncertain field reach, causing missed promotion windows and lower consultation quality.

## Solution

Built an always-on mobile channel with video and E-Book content for instant nationwide promotion delivery via single push notification.

E-Book product manuals enabled field staff to reference product details during customer consultations.

## Results

Promotion delivery time to field dramatically shortened; sales staff adopted the habit of checking latest promos before each customer meeting.

Multimedia content (video + E-Book) achieved significantly higher engagement than text-based notices.

~3,500 Learners

Sales Training Target

Real-time Info Dissemination

## Insight

In finance and insurance, real-time distribution of promotional information directly affects sales. Whitepaper data indicates that the gap between product-change speed and training-delivery speed is one of the industry's core challenges, and mobile platforms are the most effective tool for shortening the traditional multi-step delivery chain (HQ → regional org → branch → sales) and reducing information reach from days to minutes.

[Mobile Learning](https://www.touchclass.com/en/product?tabId=1) [E-Book](https://www.touchclass.com/en/product?tabId=1)

## More Customer Stories

[Insurance/Finance Samsung Life Insurance Samsung Life Insurance: 100% Remote Training for 30,000 Agents](https://www.touchclass.com/en/case1)

[Insurance/Finance Samsung Fire & Marine Insurance Samsung Fire & Marine: Learning Creator Platform for 30,000 Agents](https://www.touchclass.com/en/case9)

[Finance/Insurance Major Life Insurance Company A Major Life Insurer A: 30,000 agents onboarded online in 2 months from 100% offline](https://www.touchclass.com/en/case12)

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## Related resources

- [Samsung Life Insurance: 100% Remote Training for 30,000 Agents](https://www.touchclass.com/en/case1.md): Insurance/Finance · Learners 30,000, First Live Viewers 6,000, Content Views 180K.
- [Samsung Fire & Marine: Learning Creator Platform for 30,000 Agents](https://www.touchclass.com/en/case9.md): Insurance/Finance · Learners 30,000, Avg. Monthly Feedbacks 12,000.
- [Major Life Insurer A: 30,000 agents onboarded online in 2 months from 100% offline](https://www.touchclass.com/en/case12.md): Finance/Insurance · Learners ~30,000, Live Concurrent 7,000+, CEO Video Comments 2,000+.
- [Major Capital Company: Lessons learned after MAU crashed from 91% to 4%](https://www.touchclass.com/en/case13.md): Finance/Insurance · Learners ~2,100, Compliance Training MAU 91%, Post-training MAU 4%.
- [Major P&C Insurer A: 286 learning creators built a self-sustaining content ecosystem](https://www.touchclass.com/en/case14.md): Finance/Insurance · Learners ~39,000, Learning Creators 286, Monthly Opinions 12,000+.
- [Mid-size Insurance Agency: Digitized morning briefings with 11 live sessions per month](https://www.touchclass.com/en/case15.md): Finance/Insurance · Learners ~200, Live Sessions 11/M, Cross-training Insurers Multiple Firms.

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