# Major Commercial Bank B: Mobile training completed across 1,000+ branches nationwide

> Finance/Insurance · Learners ~18,000, Branch Count 1,000+, Real-time Concurrent 18,000.

- Last updated: 2026-07-15
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- Category: Customer stories

## Key points

- Finance/Insurance · Learners ~18,000, Branch Count 1,000+, Real-time Concurrent 18,000.

## Page content

*The content below is extracted from the rendered source page.*

Finance/Insurance

Major Commercial Bank B

## Major Commercial Bank B: Mobile training completed across 1,000+ branches nationwide

Enterprise

~18,000 Learners

1,000+ Branch Count

18,000 Real-time Concurrent

## Background

"New sales system manual training, delivered on mobile in one shot."

Major Commercial Bank B

18,000 employees across 1,000+ branches needed training on a new sales system, but internal internet access was restricted.

Infrastructure capable of handling massive concurrent connections was required for nationwide simultaneous system testing.

## Solution

"Turning dry manuals into something fun."

Major Commercial Bank B

Developed color-coded microlearning courses (4-5 pages each) with activation events for app installation and course enrollment.

Mobile learning bypassed internal internet restrictions; the platform coordinated nationwide simultaneous system testing.

## Results

18,000 concurrent connections tested successfully; system manual training deployed nationwide via mobile.

Gamification and events drove high participation even without internal incentive benefits.

~18,000 Learners

1,000+ Branch Count

18,000 Real-time Concurrent

## Insight

In a major bank's restricted-internet environment, mobile learning is not a "choice" but the "only alternative." Infrastructure stability that passed an 18,000-user concurrent load test is a core prerequisite for financial-sector adoption, and breaking rigid manuals into microlearning was the key to raising completion rates.

[Microlearning](https://www.touchclass.com/en/product?tabId=1) [Gamification](https://www.touchclass.com/en/product?tabId=6) [Large-Scale Concurrent Access](https://www.touchclass.com/en/product?tabId=4)

## More Customer Stories

[Insurance/Finance Samsung Life Insurance Samsung Life Insurance: 100% Remote Training for 30,000 Agents](https://www.touchclass.com/en/case1)

[Insurance/Finance Samsung Fire & Marine Insurance Samsung Fire & Marine: Learning Creator Platform for 30,000 Agents](https://www.touchclass.com/en/case9)

[Finance/Insurance Major Life Insurance Company A Major Life Insurer A: 30,000 agents onboarded online in 2 months from 100% offline](https://www.touchclass.com/en/case12)

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## Related resources

- [Samsung Life Insurance: 100% Remote Training for 30,000 Agents](https://www.touchclass.com/en/case1.md): Insurance/Finance · Learners 30,000, First Live Viewers 6,000, Content Views 180K.
- [Samsung Fire & Marine: Learning Creator Platform for 30,000 Agents](https://www.touchclass.com/en/case9.md): Insurance/Finance · Learners 30,000, Avg. Monthly Feedbacks 12,000.
- [Major Life Insurer A: 30,000 agents onboarded online in 2 months from 100% offline](https://www.touchclass.com/en/case12.md): Finance/Insurance · Learners ~30,000, Live Concurrent 7,000+, CEO Video Comments 2,000+.
- [Major Capital Company: Lessons learned after MAU crashed from 91% to 4%](https://www.touchclass.com/en/case13.md): Finance/Insurance · Learners ~2,100, Compliance Training MAU 91%, Post-training MAU 4%.
- [Major P&C Insurer A: 286 learning creators built a self-sustaining content ecosystem](https://www.touchclass.com/en/case14.md): Finance/Insurance · Learners ~39,000, Learning Creators 286, Monthly Opinions 12,000+.
- [Mid-size Insurance Agency: Digitized morning briefings with 11 live sessions per month](https://www.touchclass.com/en/case15.md): Finance/Insurance · Learners ~200, Live Sessions 11/M, Cross-training Insurers Multiple Firms.

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