# Major Commercial Bank A: Achieved 99.8% completion rate for next-gen system training

> Finance/Insurance · Learners ~12,000, Completion Rate 99.8%, Satisfaction 87%.

- Last updated: 2026-07-15
- Canonical URL: https://www.touchclass.com/en/case16
- Markdown mirror URL: https://www.touchclass.com/en/case16.md
- Language: English
- Category: Customer stories

## Key points

- Finance/Insurance · Learners ~12,000, Completion Rate 99.8%, Satisfaction 87%.

## Page content

*The content below is extracted from the rendered source page.*

Finance/Insurance

Major Commercial Bank A

## Major Commercial Bank A: Achieved 99.8% completion rate for next-gen system training

Enterprise

~12,000 Learners

99.8% Completion Rate

87% Satisfaction

18,000 Concurrent Test

## Background

"Next-gen system manual training and change management, made fun and engaging."

Major Commercial Bank A

External internet access was restricted during work hours, making PC-based e-learning impractical for 12,000 employees across 1,000+ branches.

The dual challenge: rapidly propagate system changes while achieving organizational change management.

## Solution

"We proved that dry manuals can be made genuinely enjoyable."

Major Commercial Bank A

Developed 4-5 page microlearning units with employee-starring content (lectures, skits, illustrations) to drive engagement.

Mobile learning became the only viable channel in the restricted-internet environment, supplemented with gamification and events.

## Results

99.8% completion rate with 87% satisfaction score.

18,000 concurrent connections tested successfully, validating platform stability for large-scale simultaneous learning.

~12,000 Learners

99.8% Completion Rate

87% Satisfaction

18,000 Concurrent Test

## Insight

This is a case where mobile learning became the only alternative in a bank environment with restricted internal internet access. A 99.8% completion rate resulted from the combination of a special-purpose project's mandatory nature with mobile accessibility. Employee-featured content and gamification raised engagement for what could otherwise be dry system-manual training.

[Microlearning](https://www.touchclass.com/en/product?tabId=1) [Gamification](https://www.touchclass.com/en/product?tabId=6) [Change Management](https://www.touchclass.com/en/product?tabId=2)

## More Customer Stories

[Insurance/Finance Samsung Life Insurance Samsung Life Insurance: 100% Remote Training for 30,000 Agents](https://www.touchclass.com/en/case1)

[Insurance/Finance Samsung Fire & Marine Insurance Samsung Fire & Marine: Learning Creator Platform for 30,000 Agents](https://www.touchclass.com/en/case9)

[Finance/Insurance Major Life Insurance Company A Major Life Insurer A: 30,000 agents onboarded online in 2 months from 100% offline](https://www.touchclass.com/en/case12)

## Ready to transform your training?

Experience TouchClass with a personalized demo.

[Request a Demo](https://www.touchclass.com/form/contact)

## Related resources

- [Samsung Life Insurance: 100% Remote Training for 30,000 Agents](https://www.touchclass.com/en/case1.md): Insurance/Finance · Learners 30,000, First Live Viewers 6,000, Content Views 180K.
- [Samsung Fire & Marine: Learning Creator Platform for 30,000 Agents](https://www.touchclass.com/en/case9.md): Insurance/Finance · Learners 30,000, Avg. Monthly Feedbacks 12,000.
- [Major Life Insurer A: 30,000 agents onboarded online in 2 months from 100% offline](https://www.touchclass.com/en/case12.md): Finance/Insurance · Learners ~30,000, Live Concurrent 7,000+, CEO Video Comments 2,000+.
- [Major Capital Company: Lessons learned after MAU crashed from 91% to 4%](https://www.touchclass.com/en/case13.md): Finance/Insurance · Learners ~2,100, Compliance Training MAU 91%, Post-training MAU 4%.
- [Major P&C Insurer A: 286 learning creators built a self-sustaining content ecosystem](https://www.touchclass.com/en/case14.md): Finance/Insurance · Learners ~39,000, Learning Creators 286, Monthly Opinions 12,000+.
- [Mid-size Insurance Agency: Digitized morning briefings with 11 live sessions per month](https://www.touchclass.com/en/case15.md): Finance/Insurance · Learners ~200, Live Sessions 11/M, Cross-training Insurers Multiple Firms.

> Source governance: https://www.touchclass.com/data/source-governance.json · Full LLM context: https://www.touchclass.com/en/llms-full.txt · Structured data: https://www.touchclass.com/data/capability-effects.json, https://www.touchclass.com/data/solution-use-cases.json