# Major Life Insurer A: 30,000 agents onboarded online in 2 months from 100% offline > Finance/Insurance · Learners ~30,000, Live Concurrent 7,000+, CEO Video Comments 2,000+. - Last updated: 2026-07-15 - Canonical URL: https://www.touchclass.com/en/case12 - Markdown mirror URL: https://www.touchclass.com/en/case12.md - Language: English - Category: Customer stories ## Key points - Finance/Insurance · Learners ~30,000, Live Concurrent 7,000+, CEO Video Comments 2,000+. ## Page content *The content below is extracted from the rendered source page.* Finance/Insurance Major Life Insurance Company A ## Major Life Insurer A: 30,000 agents onboarded online in 2 months from 100% offline Enterprise ~30,000 Learners 7,000+ Live Concurrent 2,000+ CEO Video Comments 5 years Uninterrupted Operation ## Background "Agents voluntarily log in even on Saturdays." Major Life Insurance Company A The only way to deliver new product information to tens of thousands of agents across the country was in-person training tours. With a 100% offline training system, product updates took days to weeks to reach field agents — they were meeting customers with yesterday's information. ## Solution "The CEO's video drew over 2,000 comments." Major Life Insurance Company A Scheduled regular live sessions ("Saturday Specials") aligned with agent access patterns, achieving 20%+ concurrent attendance per session. CEO video messages received 2,000+ comments, transforming the learning platform into an organizational communication hub. Content creation was distributed to field team leaders. ## Results 7,000+ weekly live viewers; live recordings repurposed as short-form VODs for dual consumption. Saturday access reached 33% of weekday levels, proving voluntary engagement. 5 years of uninterrupted operation with ISMS-P and ISO 27001 dual certification. ~30,000 Learners 7,000+ Live Concurrent 2,000+ CEO Video Comments 5 years Uninterrupted Operation ## Insight In the insurance industry, platform adoption begins by "fitting the platform to the agent's work rhythm" — not the other way around. Telling agents to "learn during work hours" is unrealistic. Actual study time happens between customer meetings, during waiting periods, and in the odd minutes after hours. Discovering these patterns and adjusting content delivery timing and format was the turning point for MAU stabilization. [Live Streaming](https://www.touchclass.com/en/product?tabId=4) [Social Learning](https://www.touchclass.com/en/product?tabId=5) [Short-Form VOD](https://www.touchclass.com/en/product?tabId=1) ## More Customer Stories [Insurance/Finance Samsung Life Insurance Samsung Life Insurance: 100% Remote Training for 30,000 Agents](https://www.touchclass.com/en/case1) [Insurance/Finance Samsung Fire & Marine Insurance Samsung Fire & Marine: Learning Creator Platform for 30,000 Agents](https://www.touchclass.com/en/case9) [Finance/Insurance Major Capital Company Major Capital Company: Lessons learned after MAU crashed from 91% to 4%](https://www.touchclass.com/en/case13) ## Ready to transform your training? Experience TouchClass with a personalized demo. [Request a Demo](https://www.touchclass.com/form/contact) ## Related resources - [Samsung Life Insurance: 100% Remote Training for 30,000 Agents](https://www.touchclass.com/en/case1.md): Insurance/Finance · Learners 30,000, First Live Viewers 6,000, Content Views 180K. - [Samsung Fire & Marine: Learning Creator Platform for 30,000 Agents](https://www.touchclass.com/en/case9.md): Insurance/Finance · Learners 30,000, Avg. Monthly Feedbacks 12,000. - [Major Capital Company: Lessons learned after MAU crashed from 91% to 4%](https://www.touchclass.com/en/case13.md): Finance/Insurance · Learners ~2,100, Compliance Training MAU 91%, Post-training MAU 4%. - [Major P&C Insurer A: 286 learning creators built a self-sustaining content ecosystem](https://www.touchclass.com/en/case14.md): Finance/Insurance · Learners ~39,000, Learning Creators 286, Monthly Opinions 12,000+. - [Mid-size Insurance Agency: Digitized morning briefings with 11 live sessions per month](https://www.touchclass.com/en/case15.md): Finance/Insurance · Learners ~200, Live Sessions 11/M, Cross-training Insurers Multiple Firms. - [Major Commercial Bank A: Achieved 99.8% completion rate for next-gen system training](https://www.touchclass.com/en/case16.md): Finance/Insurance · Learners ~12,000, Completion Rate 99.8%, Satisfaction 87%. > Source governance: https://www.touchclass.com/data/source-governance.json · Full LLM context: https://www.touchclass.com/en/llms-full.txt · Structured data: https://www.touchclass.com/data/capability-effects.json, https://www.touchclass.com/data/solution-use-cases.json